Customer Service Medical
Resume:
Gail E. Mobley
**********@*******.***
Austin, TX
Summary
Results-oriented individual with extensive experience in Customer Care and Medical Billing
Extensive experience helping customers and clients find unique solutions to meet their needs and solve their problems
More than 13 years working to verify medical benefits and working with patients so that they understand the costs and fees associated with visiting doctors’ offices
Developed excellent and genuine working relationships with doctors and nurses to expand the medical practices as well as focusing on the patients’ needs
Identified deductibles and co-pay amounts for individual policy holders
Seeking opportunity in Administrative, Clerical or Customer Care
Technical Skills
Hardware: PC compatible/MAC experience.
Microsoft Suite: Excel, PowerPoint, Outlook, Word, and Quickbooks
Medical Software: ICD-9cm, HealthPro, Med Informatix
Education
Austin Community College
Administrative Office Clerk Program Sept. 2015 – Oct. 2015
York Technical College
Associate in Health Science
Medical Office Assistant Certificate
Professional Experience
Community Medicine Foundation
Customer Service Representative/Telephone Operator April 2002 – Aug. 2015
Assisted in posting payments for Medicare/Medicaid and non-government insurances
Checked patient eligibility, plan type, and verified in and out of network benefits
Obtained authorization for supplies and followed all contracted and non-contracted decision trees for insurance companies
Made sure that all patients’ accounts were verified, reviewed, and logged into the system correctly
Answered in- and outbound calls responding to basic questions of physicians, insurance companies, and patients to ensure that they were transferred to the adequate departments and resolved in a timely manner
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