AREAS OF EXPERTISE

Customer satisfaction

Managing Customer Data

Customer service

Listening to customers

Managing expectations

Resolving problems

Excellent communicator

Attention to detail

Team player

Tatiana Henderson

Cellular: 330-***-**** • Message: 330-***-**** • Email: acsc6e@r.postjobfree.com Professional Customer Service Representative

Energetic, service oriented, customer satisfaction professional, confident in handling all aspects of customer communications. A team player, able to work in fast past paced environment while effectively manage multiple workloads. KEY SKILLS AND COMPETENCIES

Professional demeanor with clear and confident telephone manners.

Ability to communicate effectively with a diverse group of customers.

Telephone inquiry specialist seasoned in upselling, conflict resolution and deescalation.

Able to identify and act upon potential sales opportunities.

Excellent interpersonal skills both written and verbal.

Proficient in Microsoft Office and Excel.

Working knowledge of the “Voice of the Customer”. WORK EXPERIENCE

925HIRE, LLC – Akron, Ohio

Social Media Branding Specialist/Gen. Ofc 2010 – Present Ongoing management for all aspects of social media presence and content marketing across various social media mediums, i.e., Twitter, LinkedIn Pulse, Facebook, IG and Google Plus. General office tasks, emailing clients, invoicing, answering phones. Universal Screen Arts – Hudson, Ohio

Order Entry/CSR Seasonal 2013 – 2014

Taking inbound and outbound calls placing orders and servicing the customer. Provided accurate and appropriate information in response to customer inquiries, tracking orders for customers, order entry.

PlusOne – Akron, Ohio

Customer Service 2010

Fielded approx. 90-100 calls per day for major cable provider. Responded to telephone inquiries, resolved clients technical issues. Took payments over the phone via check by phone, credit or debit cards.

Teleperformance – Akron, Ohio

Customer Service 2007 – 2009

Handled inbound sales calls and billing questions for major cable network. Provided details about products and special promotions for up-selling. Provide prompt customer service to members, technicians, collected over the phone payments. ACADEMIC

Stark State University 2014 – To Date

Concentration: Massage Therapy

TECHNOLOGY

• Microsoft Office

• POS Systems

• Social Media (App/Desktop): Twitter; IG; Facebook; LinkedIn

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