Customer Service Management

Robert Struffolino

**** ******** ****** • Maumee, Ohio 43537

Cell phone: 419-***-**** • *******@****.***

Career Objective

To obtain a position in Management with a company that values strong customer service, time management, communication skills, and a positive attitude.

Education

Bowling Green State University

Bachelor Degree in Arts and Sciences

Major: Communications

Degree Expected: December 2016

Work Experience

The Walt Disney Company, Orlando, Florida

Management Internship, June 2015 – August 2015

Responsible for the operation of the main entrance at Disney Hollywood Studios theme park, including staffing, guest satisfaction, security and seamless guest experience.

Responsible for controlling labor hours

Responsible for ensuring an environment where Guest and Cast Safety is the first filter in operational decision making.

Performing clerical and administrative duties to ensure the successful operations of the park

Recognize and hold Cast Members accountable for delivering excellence in safety, courtesy, show and efficiency in a specific area of responsibility.

Coach and develop Cast Members from different cultures, backgrounds and styles

Maintain current training proficiencies in all aspects of the operating area.

Cinemark Pictures, Perrysburg, Ohio

Manager, June 2014 – May 2015

Responsible for assisting with the concession stand operations, including product quality, staffing, customer satisfaction, financial performance, security and cleanliness.

Receiving and ensuring the accuracy of invoices

Responsible for controlling the cost of food and beverage

Effectively managing the labor costs of theater operations

Communicating with customers, employees and management

Innovating and promoting sales competitions to increase the overall per capita

Hiring and training employees in various areas of the theater to ensure success of the team

Instructed a staff of thirty employees by efficiently managing through inclusion and cooperation

Performing clerical and administrative duties to ensure the successful operations of the building

The Walt Disney Company, Bowling Green, Ohio

Disney College Internship Lead Rep, August 2012 – August 2014

Represented the Disney College Program and Disney Theme Parks & Resorts on Bowling

Green’s campus and executed recruitment marketing strategy as set forth by our Recruiter,

Marketing Team and Campus Representative Team. My responsibilities included giving

Presentations, marketing future Disney internships, coordinating with faculty and staff,

Mentoring and organizing team events.

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