Information Technology Management

J A M I E D. G L I D D O N

Cell:850-***-**** Email:*****.*******@*****.***

BACKGROUND SUMMARY

INFORMATION TECHNOLOGY EXECUTIVE with extensive experience in casino IT operations, project management and overall casino operations. Product knowledge spans PCs and servers, various networking media and architectures, telecommunications, front-of-house and back-of-house gaming and business applications.

Related areas of expertise are:

21+ years of progressive casino gaming experience

New technology deployment

Project Management

Team building and staff development

System efficiencies

EDUCATION

UNIVERSITY OF SOUTH ALABAMA, Mobile, Alabama

Bachelor of Science degree in Computer & Information Sciences

Minor: Business Administration

Currently pursuing WEBSTER UNIVERSITY, St. Louis, MO

MBA Program – (4.0 GPA)

Working towards Masters of Business Administration

EXPERIENCE

2009 – Jul 2015 Director – Information Technology

Wind Creek Casino & Hotel - Atmore, Alabama

Wind Creek Hospitality

Oversight of all Property IT operations including three pari-mutuel tracks

Key member of property management team

Collaborate with Corporate IT on PCI’s technology goals

Work closely with all department heads, including Corporate team and C-level management

Key decision maker on all IT-related projects concerning PCI Gaming

2004 – 2009 Director-Information Technology (Post Harrah’s Merger)

Harrah’s Tunica Region properties (Horseshoe/Sheraton/Harrah’s)

Robinsonville, Mississippi

Regional Director-Information Technology (Mid-South, Northern Region)

Caesars Entertainment, Inc. - Robinsonville, Mississippi

Oversee IT staff at 3 Caesars Entertainment properties in Tunica, MS - Grand Casino Resort & Hotel, Bally’s Hotel & Casino, Sheraton Hotel & Casino

oManage IT staff of 21, including managers and techs

oTotal of 3 Casinos, 5 Hotels, an RV Park, over 15 restaurants, 6 gift shops

Member of the Executive Management Team

Responsible for IT Budgeting and Payroll

Work in conjunction with Corporate office and Property Sr. Management to ensure IT company standards are followed and that project deadlines are met

Ensure staff members maintain the highest level of service possible to the business and consistently meet our Service Level Agreements (SLA)

Coordinate and maintain vendor relationships

Systems used: MICROS 9700, Bally Gaming SDS slot system, SDS FastCash slot ticketing, LMS Hotel system (AS/400), CMS Player Tracking (AS/400), IGT TableTouch, Stratton-Warren (AS/400), Infinium (AS/400), and Avaya telephone systems, Novell File & Print servers, MS XP/Win 7 desktop OS, MS 2003 server OS

2000 – 2004 Technical Services Manager

Isle of Capri Casinos, Inc., Corporate Offices - Biloxi, Mississippi

Support 16 Isle of Capri casino IT departments

oWork directly with property IT managers, IT staff, and Sr. Management

Deploy, configure and maintain all Isle of Capri LAN\WAN equipment

Support all Windows and Novell servers within company

Support and oversee all Internet connections for the Isle

oRouters, Firewalls, and Novell BorderManager

Implement and supervise all wireless network deployment

Supervise Technical Services staff

Support all user PC hardware and software at Corporate office

Support phone (NEC) and voicemail system (NEAX)

1998 – 2000 Sr. Computer Engineer

Beau Rivage Casino - Biloxi, Mississippi

Member of Opening Team

Support all hardware and software in a Microsoft NT environment

Support over 600 PCs and 800 users

Support users on COGNOS, STS (retail system), Stratton-Warren purchasing, Springer-Miller hotel system, IGS slot system, MS exchange, MICROS 8700

Support Thin Servers (Citrix\Winframe)

Software installation and upgrades

Supervise IS staff, Scheduling

1998 – 1998 Lead MIS Tech

New Palace Casino - Biloxi, Mississippi

System Administrator for IGS/IGT gaming software

Installed and maintained MICROS 8700 POS system

Network Administrator for Novell 3.12 and 4.11 LANs

Responsible for all backup and restore operations

Supported all hardware and software (This included all installations, upgrades, and maintenance)

Payroll, GroupWise Email, All Internet access, and all Microsoft Office apps in use

Light administration of Lucent Phone Switch (Model G3si)

1997 – 1998 Assistant MIS Director

Imperial Palace Casino - Biloxi, Mississippi

Member of Opening Team

Network Administrator for Novell 4.11 LAN

Installed and maintained all CDS-OASIS slot system

Responsible for all MIS techs and system operators

Software Compliance, Backups, All installs and upgrades

1994 – 1997 Senior Information Support Technician

Grand Casino - Gulfport, Mississippi

IGT System Administrator (SMART+ 1.71) Table Games\Cage

Maintained CDS-OASIS slot system

Network Administrator for Novell 3.12 LAN

Maintained KRONOS time-clock system

Conducted server upgrades and maintenance

System Backups, Email Administrator (DaVinci Email)

Support of all system users (hardware & software)

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