Engineer Help Desk Cisco CCNA
Resume:
JUNIOR M. GILSON
Rosedale, NY 11422
Phone: 646-***-****
Email: ***********@*****.***
LinkedIn: www.linkedin.com/in/JMGilson
NETWORK SUPPORT TECHNICIAN
A highly motivated and certified IT professional with over 5 years of experience of demonstrating a systematic approach in carrying out projects. Skilled troubleshooter who possesses highly specialized technical skills in routing and switching configuration; network domain management; and IP addressing. Skilled at multi-tasking and working in a fast-paced environment. Possesses a track record of effectively handling all situations with tact and diplomacy.
KEY TECHNICAL SKILLS
Routing & Switching Configuration:
Cisco 26xx/2811/2911 Series Routers; Catalyst 2950/2960 L2 switches; 3550/3560 multilayer switches
Network Domains:
Configuration of VLANs, Trunking, Encapsulation, VTP
ID Addressing:
Subnetting, Supernetting, VLSM, Summarization, wildcard masking for routing control and security screening with ACLs
Platforms:
Windows 98/NT/2000/XP/7/8; Linux; Mac OS, Android
PROFESSIONAL EXPERIENCE
One Stop Tire Shop, Brooklyn, NY 11/2005 – Present
IT Consultant
Manage implementation of a WAN connection between two company sites
Administer and maintain WAN networks including VoIP (Ooma IP Office); video surveillance systems; and GPS vehicle tracking services
Work with ISPs to maintain maximum availability and prompt resolution to network faults
Implemented improved processes for moving, copying and migration of data backups and cloud-based storage using S3 storage and DSM
Successfully lead project planning for all IT department projects
Created and maintain agency website by performing regular ongoing maintenance using Dreamweaver01
St. Francis College, Brooklyn, NY 02/2005 – 09/2007
Help Desk Technician
Provided help desk and software support to individuals; as well as, group training sessions to over 10 staff members
Handled technical troubleshooting on campus; including system crashes, slow-downs and network connectivity issues
Managed inventory and asset management database of all technology equipment on campus
Engaged and tracked issues by employing consistent and timely documentation, escalation, resolution and closure of troubled tickets
EDUCATION
CUNY, Borough of Manhattan Community College 2015
CCNA Certification Training Course
CCNA Certificate pending
Per Scholas 2015
Network Engineer Training Course
CompTIA Network+ Certified
St. Francis College 2016
Bachelors in Information Technology
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