Customer Service Representative

Jeffrey Savage

** ********** ****.

Scarborough, ON M1K 4Y7

Home Phone: 416-***-****

Email: *********@*****.**

OBJECTIVE

My employment record has involved the secure administration of the confidential data records of my clients and also involved a focus on providing an excellent standard of technical computer operations procedures. This involved using computer operations skills with the process of operating central unit peripheral machine equipment devices. It also involved coordinating the secure distribution of confidential files, reports and mail to the authorized recipient. I have the ambition to enter a customer service role requiring my ability to provide a high standard of open communication and information coordination skills.

MY PROVEN WORKPLACE ATTRIBUTES

Efficiency - Computer Operations; Directly Responding To Client Technical Information Requests; Data Flow Monitoring; Maintaining The Security Of Client Information Records And Data Files; Letter Mail Inserter Operation; Postage Metering Machine Operation; Electronic Statement Of Mailing For Canada Post; Operating Digital Printers; Secure Distribution Of Reports And Files To The Authorized Recipient; Ensuring That Vendors And Staff Have Authorized Security Clearance For Office Entry; Researching Data Output Information Enquires From Our Clients; Maintaining Accurate Production Records And Relevant Shift Reports; MS Word; MS Outlook; Spreadsheets; Operating General Office Equipment Such As Scanners, Photocopiers And Fax Machines; Data Entry; Maintaining The Professional Quality Of Office Reports And Printing Production Output

Communication - Excellent level of written and oral communication for responding to client technical production requests. Maintaining a professional communication relationship with clients and co-workers. This involves providing clear level of open and respectful communication.

Time Management - Have the proven skills to successfully organize my primary work priorities in a multi-task and fast paced environment. Doing this with the consistent purpose of successfully meeting the staff deadlines on behalf of their clients.

Team Player - Proven skills for coordinating work tasks planning in a team setting and also setting my own priorities in this regard in an independent work setting. Proven ability being just as comfortable conducting this process in a team setting or independently.

Hogan Chev Olds (Nov.3rd 2015-Present)

Stock Control Clerk/Driver

Parts Department

5000 Sheppard Avenue East

Scarborough, Ontario

Accurately retrieving and storing parts supply stock. Attention to detail with the process of identifying the location code tracking number for proper slot or bin location.

Using work order specification sheets to plan for deliveries of part to various car repair businesses or car maintenance businesses. This involves identifying the pending collection of payment locations and retrieving the proper parts from our internal stock inventory.

Assisting the drivers with loading delivery trucks with the required parts. Following all safety standards by using straps and nets for big loads.

Assisting our drivers with driving a delivery truck to various businesses. Maintaining accurate attention to identify the proper parts to be retrieved from the truck at each delivery destination. Arranging for payment of cash, cheque or credit card at each pending payment destination.

Maintaining accurate internal records of all pending truck deliveries and completed truck deliveries.

Placing all payments, such as cash or cheques to the proper secure internal location. Placing all work order record sheets into the proper record keeping slots.

EMPLOYMENT SKILLS

Peripheral Operator (December 22nd 2004-May 19th 2014)

OPS

Data Centre Operations

33 King Street West, 2nd Floor

Oshawa, Ontario

Effectively scheduled work priority deadlines with our clients. Involved in managing incoming enquires regarding our production status. Involved in organizing my work priorities in the time management sequence that would be consistently reliable in meeting their deadline requirements.

Maintained frequent communication and listening skills with my clients. This open communication was for the purpose of ensuring that my team understood the technical production requirements related to the processing of mail, printing, and data processing. This assisted my team in the process of consistently maintaining their professional quality service standards.

Maintained security protocols for the protection of confidential internal office and external client financial data files and records. This involved confirming valid internal office access clearance for field support vendors and staff. It also involved my ability to coordinate the secure distribution scheduling of all the confidential reports related to our internal office and external clients.

Involved in successfully using organizational skills with the process of monitoring, sorting, sequencing and quality control management of all internal office data and external client data. Proven ability to provide a high standard of attention to detail with the process of maintaining the confidential integrity and security of this data.

Analytical skills used in the capture of data file images and the production of this information output. Proven proficiency with conducting the entire process in logical work priority sequence.

Used strong computer operator skills to operate digital printers and mail inserter machines. Attention to detail required for operating with the proper production quality specification. Maintained accurate records of each completed production process.

Monitoring all data file batch streams on a performance monitor. Using computer operator commands to set up initiators, submit batch files and identify condition codes. Using reasoning and evaluation skills to identify and promptly troubleshoot all data processing problems and notifying the system support staff when required.

SUMMARY

My primary data administrative focus has always been to set priorities on multiple jobs with the purpose of meeting the tight deadline requirements for each job task completion process. My motivation has always been to securely process confidential client data. This involved carefully listening to specific production requirements or responding to information concerns of the client. My primary goal is to provide direct technical customer administrative coordination services and also secure clerical administration of their confidential records.

ACADEMIC BACKGROUND

Centennial College

Progress Campus

Business Administration, General Management

Business Administration Graduation Diploma

References are available on request.

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