Customer Service Manager

Leroy Pollack

*** ****** **** . **** . ******* . L1S 1N5 . 416-***-****

Dear Human Resources

Please accept this letter and attached resume of introduction as an interest in working with your company.

My resume outlines my past experiences in detail. In particular, my diversified background includes management, restaurant openings, leadership skills, and customer service. In addition, I possess excellent communication and organizational skills; I am passionate, professional, hardworking, dedicated and punctual individual.

Thank you for your time and consideration. I look forward to meeting with you to further discuss my qualifications.

Sincerely,

Leroy Pollack

Leroy Pollack

109 Hurley Road . Ajax . Ontario . L1S 1N5 . 416-***-****

OBJECTIVE

To secure a challenging position within a progressive organization, utilizing my abilities developed through my experiences, with opportunity for future growth.

SKILLS & ABILITIES

•A self-starter with highly developed skills in the areas of operations, management, and owner operator.

•Well organized, highly motivated with strong problem solving abilities.

•Detailed individual who works well under pressure and meet deadlines.

•Able to take initiative and work independently or as a team member.

EXPERIENCE

SLOTS AT AJAX DOWNS

Food & Beverage Kitchen Supervisor

2008 – 2014

•Food & labour cost

•Supervising 35 cooks, bus persons, & dishwashers

•Creation of kitchen systems (Standard operating procedures of kitchen equipment)

•Coaching & training

•Menus creation & costing

•Recruiting (interviews)

•Writing yearly reviews

•Kitchen inspection

•Health and Safety

•Small-ware purchasing & inventory

•Daily and weekly purchasing

•Waste management

•Quarterly staff meetings

•Weekly meeting with assistant chefs

•Responsible for Catering menus and orders

•Member of menu refresh team for 18 restaurants

•Costing and plating manual

•Created Kitchen systems (prep sheet, pull sheets, temp logs, line check sheets)

•Vacation and leave approvals

Leroy Pollack

LONE STAR TEXAS GRILL

Kitchen Manager

2007 – 2008

•Food & labour cost

•Waste management

•Purchasing & receiving

•Administrating duties (Invoice inputting, and labor)

•Inventory

•Schedules including training schedule for new hires

PHILTHY MCNASTY’S Bar & Sport Grill

Kitchen Manager

2006 – 2007

•I was the opening kitchen Manager for this location

•Food & labour cost

•Purchasing & receiving

•Administration duties

•Coaching, training, and continuous developing of kitchen staff

•Scheduling

ECONO-CAR RENT-A-CAR

OWNER OPERATOR

2002 – 2006

•Bookkeeping, Payroll

•Advertising, Marketing

•Car rentals (retail & insurance replacement)

•Car detailing

•Customer service

•Oversee all aspect of successfully operating a business

FRANKIE TOMATO

General Manager

2002

•Labour & Food cost

•Waste Management

•Weekly budgets (schedule depending on pass year sales)

•Schedule

•Purchasing & Receiving Labor

•Administrated duties (accounting, payroll, invoice inputting, & inventory management)

•Menu Creation for seasonal occasions

Leroy Pollack

OUTBACK STEAKHOUSE

General Manager

1996 -2002

•Five restaurant openings including one in Michigan

•Labour & Food cost

•Liquor cost and inventory

•Waste management

•Administrated duties includes: accounting, payroll, invoice inputting, inventory

•Purchasing & receiving

•Supervision of staff

•Coaching & training of all staff

•Ensuring optimum customer service was provided

•Trained kitchen supervisor, general managers in operating a restaurant, as well as getting them ready for their own opportunity

•Worked for Outback in the US (Michigan)

PICKLE BARREL RESTAURANT

Head Chef & Kitchen Manager

1985 – 1995

•Assisting the general manager in all aspect of running the BOH

•Providing prompt professional customer service, making key decisions

•Resolving problems when arise

•Supervising other staff in all aspect of the kitchen

•Food & Labor cost

•Purchasing and receiving

•Inventory

EDUCATION

DURHAM COMPUTER COLLEGE

1995 – 1996

Courses include: Word 6.0, Excel, Access, Word Perfect, and Accounting

Receiving Certificate upon graduation

TORONTO SCHOOL OF BUSINESS

1988 – 1989

Business Administration

Courses include: Accounting, Marketing, Economics, and Business Law

Received Certificate for student of the month in accounting

Received Certificate upon graduation

Contact this candidate