Customer Service Data Entry
Resume:
Jack Johnston
647-***-**** (H) 647-***-**** (C)
*********@*******.***
Toronto, Ontario M4Y 1N3
Customer Service Agent and Mail Room Clerk or Data Entry Clerk
Dear Hiring Manger,
Please accept my resume as application for the position of Data Entry Clerk/Customer Service Representative as posted on the Indeed website.
I have over 5 years’ experience providing excellent customer service and accurate and efficient data entry skills:
Maintaining complete and accurate data entry files
Data entry 10,000 keystrokes per hour
Typing 55 wpm
Resolving problems at first point of contact
Scheduling appointments, file management, taking messages
Proficient in MS Office; Word, Excel, Power Point
Thank you very much for your time and consideration. I look forward to hearing from you.
Sincerely,
Jack Johnston
Jack Johnston
647-***-**** (H) 647-***-**** (C)
*********@*******.***
2408 66 Isabella street
Toronto Ontario M4Y1N3
SKILLS & ATTRIBUTES
Efficiently able to manage busy switchboards and multiple telephone lines
Outstanding customer service skills with emphasis on professionalism and efficiency
Able to professionally promote products and services
Liaison between private sector, public sector and service agencies with confidence
Highly organized and able to multi-task
TECHNICAL SKILLS
MS Word, Outlook, Excel, PowerPoint
Data Entry Clerk 10,000 keystrokes
Typing 55 w.p.m.
Raisers Edge
PROFESSIONAL EXPERIENCE
BMO, Data Entry/Call Centre Agent, Aug 2014 – April 2015 (contract)
Scanned documents and retrieved Information from the database
Set up file rooms and emptied and sorted banker boxes
Color Coded files and replaced old files with new ones
Input information into the database on new files
National Home Services, Call Centre/Data Entry Clerk, Nov 2013 – July 2014 (contract)
Input information into the database including; date, names, addresses
Created Excel spreadsheets transferring information from hard copy to soft copy
Handled inbound and outbound customer calls as well as complaints and concerns which were resolved with a positive and timely solution
Collected overdue accounts and verified information of the accounts
Impark Corporation, Call Centre Agent/Data Entry Clerk, 2012 – 2013 (contract0
Entered information into internal database, scanned documents, provided customer service and supported the mail room delivering mail
Verified information into the data base and used postage meters
Answered inquiries from customers and clients, handled all cash and debit/credit transactions
Booked boardrooms, completed daily reports, used Outlook and provided WHMIS training
Filed documents by color coding and chronological order
Provided parking information, policies and procedures to customers
Provided information to customers regarding costs
JACK JOHNSTON
RBC, Data Entry/Call Centre Agent, Aug 2011 – Dec 2011 (contract)
Input information about customers’ Visa accounts and updated personal files
Transferred data from soft copy to hard copy
Handled calls from customers verifying their VISA accounts
Worked in a team environment
Ministry of Government & Consumers Services, Customer Service/Call Centre, Jan 2011 – July 2011
Entered registration names into database for students and adults taking night courses and going back to summer school
Handled customer issues in a positive and efficient manner
Replaced banker boxes with new ones, filed, colour coded and replaced old files with new ones, scanned documents, and processed data into the system using Neo-Post
Provided assistance in the mailroom with various tasks including; UPS/FedEx, postage machine, weighing letters, distribution of mail and sending letters out by courier
RBC, Call Centre Agent/Data Entry Clerk, Oct 2010 – Dec 2010 (contract)
Entered data into Excel spread sheets regarding account information
Reviewed balance sheets to ensure information was accurate
Answered calls from clients regarding account balance
EDUCATION
C.D.I. Career Development Institute, Toronto
Ontario College of Art (night courses Interior Design)
Humber College Business Diploma
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