Customer Service Sales

Yvette Joseph

**** ******* ***** *** #*, West Palm Beach, FL 33411

Home: 561-***-**** ~ Cell: 561-***-**** Email: ************@*****.***

QUALIFICATIONS

Passionate, motivated and highly experienced administrative clerk, and customer service professional. Successful in team building, and working with others in a team oriented atmosphere to fulfill all daily task and company goals are exceed. Highly successful skills in selling and promoting new products and services.

PROFESSIONAL EXPERIENCE

Government of the US Virgin Islands 11/2005- 12/2014

Passport Administrative Clerk/Examiner

Assisted applicants seeking passport over the telephone as well as in person, providing all general requirements needed upon the process to be successful.

Approved applications for the United States passport as well as related services; assure all information on the passport is accurate such as (birthplace of applicant and living parents of the applicant etc.) to determine eligibility.

Assisted walk-in guest on a daily basis with taking Passport ID and general recourse to obtain document to make sure their process moves smoothly.

Updated and post information into the computer software on a daily basis accurately and timely for a quick deadline base on the customer priority.

Followed up with customers, E-mail response from other third party to customers, if documents did not match. Checked E- mailbox and made calls as needed.

Assisted customers that lost their passport, in the system tracker as well in our lost and found areas, always going above and beyond customer satisfaction.

Government of the US Virgin Islands 06/2004- 11/2005

Receptionist

Welcomed visitors by greeting them in person or on the telephone, directed visitors by maintaining employee and department directories.

Managed a high-volume workload within a deadline-driven environment. Resolved an average of 240 calls from customers.

Prescreened all applications, updated and post information on the computer on for all internal government positions. Attained the highest customer service, communication skills, listening skills, problem resolution and politeness.

Performed Office duties, typing, filing, answered multiple phone lines, and schedule meetings

Boutique Rendezvous- St. Thomas US Virgin Islands 04/2001-06/2004

Retail Manager

Completed store operational requirements by scheduling and assigning employees, and coach employees as needed. Also trained on upselling techniques.

Maintained inventory and managed deliveries of merchandise, kept merchandise replenished, and made sure all products to sell were displayed.

Make sure the shop floors ran smoothly and meet our store monthly targets.

Served customers, protected employees and customers by providing a safe and clean environment.

Diamond International –St. Thomas US Virgin Islands 07/1998-05/2001

Sales Clerk

Welcomed customers, maintained knowledge and help them with their selection of merchandise.

Handled the task of coordinating with customers in selecting their jewelry, involving a wide range of selection of diamonds.

Performed minor repairs on clear jewelry care, changed batteries, removing watch links, and adding slides to bracelets.

Utilized product knowledge to promote sales, used prompt and courteous service to all customers.

Displayed a positive, and helpful attitude on a daily basis that was consistently praised by customers

Marianne Clothing Store- St. Thomas US Virgin Islands 09/1996-05/1998

Retail Assistant/Cashier

Assisted with store stocking, floor-sets and opening/closing procedures. Operated cash register, scanners, and computers to itemize and total customer purchases; collected payments and made change for cash transactions; and balanced drawer at the end of the shift.

Wrapped and bagged merchandise for customers. Asked customers if their experience shopping with us was great.

Removed and recorded amount of cash in register at end of shift. Also stamped, mark and tag price merchandise.

Performed the task of entering name and phone numbers of potential customers for future reference.

COMPUTER TRAINING & SKILLS

Proficient in Microsoft Word, Outlook, Easy Labor, Payroll system, Cash- register, and Internet.

Pose: Outstanding leadership, quick learner, calm under pressure and problem- solving skills

EDUCATION

High School Diploma Business 1996

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