Customer Service Sales
Resume:
Katharine MacLean
Toronto, Ontario M4E 3R9
Work Experience
Consumer Affairs Specialist – Happy Vaper Ltd.
From: January 2010 To: Present
Responsibilities: Promote, meet and exceed all customer inquiries and expectations, working in tandem with warehouse, purchasing and outside contracted workers to ensure the continued success and flow of an online business.
Manage warehouse shipping and purchasing, monitoring daily reports and maintaining a selection that will keep our company current in an ever changing market place.
Arranging Toronto Meet up locations to promote customer education for both safety and brand awareness on a monthly basis for our local clientèle, while maintaining a strong online presence, both on our own website, creating a much lauded online chat which was the first of it's kind for any Canadian vendor, while monitoring and preserving our presence on various Forums, helping new people get started and promoting safety, with humor.
Accomplishments
Jointly responsible for creating and maintaining many industry relationships, becoming the only Canadian Business Partner for the biggest suppliers in the industry
Skills Used
B2B sales
Excellent interpersonal skills with both customers and industry contacts
Determination to create a successful start up company
Brand Promotion
Marketing
Service Advisor – Bay Ford Lincoln
From: 1993 To: 2003
Reason for Leaving: Company Dissolution after Sale
Responsibilities: One of three Service Advisors that was responsible for the customer intake of vehicles for a very busy Service Department, follow through with mechanics and technicians to ensure that work was completed in a timely manner while contacting customers individually with service recommendations for their vehicles.
Ensuring that Warranty reports were submitted daily to Ford of Canada for reimbursement.
Accomplishments
Forged and maintained lasting customer relationships to ensure repeat business. Helped to create the program that allowed Warranty Claims to be entered on a daily basis, using mechanics notes and codes from Work Orders to file directly with Ford of Canada. Trained new staff on how to do so.
Skills Used
Excellent customer service and time management skills which were used to advocate on the behalf of customers at times with both Ford of Canada and external contacts.
Personal
Excellent interpersonal and communication skills, both written and verbal.
References
Available upon request
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