Customer Service Assistant

Kapil Ghai ** Teal Crest Circle, Brampton ON

*** -*** – 9470

*****.******@*****.***

Summary of Skills

Strong leadership, organizational, and interpersonal skills

Punctual, honest, self-motivated, enthusiastic, and detail-oriented

Strong multitasking, time management, and customer service skills

Excellent oral, written, and communication skills

Education

Honours (BA) - Kinesiology and Health Sciences

September 2010 –April 2015York University Toronto, ON

Graduated University as a Member of the Dean’s Honour Roll

Work Experience

Senior Fundraiser – Plan Canada

April 2014 – Present

Achieved top fundraising results throughout the province of Ontario (Consistently ranked as a Top 5 Fundraiser in the province, in successful performance and sponsorship acquisition)

Exceeded sponsorship targets by successfully communicating the benefits of the program (Surpassed the 75 Sponsorship acquisition mark in less than one year)

Trained junior fundraisers through fieldwork, and in-office training material

Raised funds for developing countries through tackling gender inequality, lack of clean water and sanitation, increasing stable housing, achieving educational equality and equal human rights

Chosen to represent Plan Canada for the 2015 “Spread the Net” campaign

Inaugural member of the Plan Canada Mentorship Program for future company leaders

Increased visibility to corporate operations through the Plan Canada Mentorship Program

Show and Content Producer – VIBE 105.5 FM

May 2015 – August 2015

Fulfilled essential behind-the-scenes responsibilities to oversee and liaise between the different roles involved in on-air broadcast

Guided content from inception to delivery and digital archiving, including identifying appropriate interview stories, and contacts for the assignment desk

Ensured assignment completion, and follow-up with contributors not meeting content quotas and audio quality standards with constructive and meaningful feedback

Facilitated meetings to guide contributors in fulfilment duties of program mandates and ensuring a quality broadcast

Contacted artists/artist management and public relations teams all across North America to schedule interviews with reporters

Attended and covered highly notable and prestigious music festivals, conferences, and award shows such as Canadian Music Week, Ever After Fest, Bestival, NXNE, Much Music Video Awards, Time Music Festival, and more

Conducted interviews with highly notable figures in the entertainment industry to provide content for the station

Health and Safety Assistant - SNC-Lavalin

April 2011 - August 2011 & May 2012 - August 2012 (Co-op Terms)

Acted as the main point of contact for any phone inquiries for the department

Effectively responded via email to questions and concerns related to Health and Safety within 24 hours of submission

Managed the accident/workers compensation process relative to completing required paperwork and coordinating with worker benefits

Photocopied and faxed documents as needed or requested

Obtained and assembled information for use by the department

Recorded, transcribed, and distributed meeting minutes within appropriate time frames

Maintained an environment to promote efficiency and processing of information

Completed WSIB paperwork prior to associated deadlines

Monitored office supplies, equipment, and other materials required by the team

*References Available Upon Request*

Contact this candidate