Customer Service Representative

Last Name: Dongmo

First Name: Japhet Helene

Date of Birth: January 10, 1983

Place of Birth: Baleveng, Cameroon

Civil Status: Single

E-mail: ************@*****.**

Contact No.: 091*-*******

Address: 1491 apt 4 San Francisco st. Angeles city Pampanga

Nationality: Cameroonian

SUMMARY OF QUALIFICATIONS:

● Excellent communication skills (native-level) in French

● Advanced-level communication skills in English and Italian

● Excellent computer skills with specific knowledge of Microsoft Word, Excel and Explorer

PROFESSIONAL EXPERIENCE:

October 28th 2014: French specialist Cyber City Teleservices Clark3

February 21st - September 08th 2014: Executive, Operations (French language), Aegis Services Philippines, Inc.

June 17th 2013 - February 20th 2014: Technical quality control Aditya Birla Minacs

November 17th 2012 - June 15th 2013: Customer Service Representative at Aditya Birla Minacs handling outbound calls (selling insurance on credit cards)

May 14th 2012 - November 16th 2012: Aditya Birla Minacs, Customer Service Support

Inbound and outbound (Credit card)

2010 – 2011: Student in ICLY (Institute of Cultures and Languages Yaounde)

2009 – 2010: Teacher in Primary School Theresia Ngondi

EDUCATIONAL BACKGROUND:

2009: License(Bachelor's degree) in biochemistry, University of Yaounde 1

2005: Baccalaureate D in Grammar School of Tsinga

2003: Probatoire D in Grammar School of General Leclerck

2000: National Diplioma (B.E.P.C.) in Grammar School Cite Verte

LANGUAGES SPOKEN:

1. French - fluent, native speaker

2. English - advanced level

3. Italian - advanced level

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