Customer Service Representative
Resume:
CARROLLTON, TX *****
**********@*****.***
JP MORGAN CHASE 2/2013-11/2015-- MORTGAGE BANKING DEFAULT OPS SPEC II
Review FHA loans that have been referred to foreclosure
Identify issues preventing loan from continuing through the foreclosure process
Document findings based on departmental procedures
Working a daily queue of loans
Meeting production and quality goals
Required analytical and organizational skills
Working with other departments to resolve problems in a timely manner
JP MORGAN CHASE-7/2011-2/2013--MORTGAGE BANKING EXECUTIVE OFFICE/HOME RETENTION SERVICING AND DEFAULT
Determine the best financial solution for the company and the borrower while adhering to state and federal laws and regulations.
Required to work directly with the borrowers and approved third parties such as attorney’s, government agencies, congressional offices and advocacy groups
Evaluate the borrower’s current profile with regards to research loan type, borrower’s income, and asset information, hardship request and property calculation information.
Research and resole inquiries and problems related to negotiating loan agreements, delinquency arrangements, or pending foreclosures.
Communicate action recommendations, work progress, and accomplishments.
Ordering escrow and BPO’S.
Communication of post underwriting decisions and trial plan adherence.
RANDSTAD TEMPORARY AGENCY/BANK OF AMERICA-2/14/11-6/27/11--LOAN MODIFICATION SPECIALISTS
Assisting borrowers in the loan modification process.
Gathering documents to forward files to underwriting.
Calling customers to gather documents to complete files.
OLD REPUBLIC DEFAT MAMAGEMENT SERVICES-2/14/11-6/27/11--VALUATIONS COORDINATOR
Strong knowledge of BPO valuations
Review BPO’s and values.
Organizational and negotiating skills.
Excellent communication and presentation skills.
Review and enter all information received from the customers relevant to the order.
Meet production goals set for position.
Communicate with real estate agents to ensure orders are delivered in a timely manner.
ARMY AIR FORCE EXCHANGE (AAFS)-8/2009-1/2010-CUSTOMER SERVICE REPRESENTATIVE
Working in a call center.
Taking catalog orders for military personnel.
Tracking packages and problem solving.
Calling vendors for order status.
Resetting passwords to assist military personnel in online catalog shopping.
WILLIAM DAVIS REALTY-4/2004-1/2010--REAL ESTATE AGENT
Successfully guided home buyers and sellers through the sale and purchases of properties.
Generated list of properties that were compatible with buyer needs and financial resources.
Coordinating appointments to show prospective buyers.
Established positive flow of communication with other agents, buyers, and sellers, and mortgage professionals.
Present and negotiate contracts on behalf of clients.
Coordinate property closings, overseeing signing of documentation.
Basic follow up through process to track and make sure everyone is doing what they are supposed to be doing from inspectors to loan officers, and title companies.
Completing BPO’S for various banks
Providing comparative market analysis for customers.
KELLER WILLIAMS REALTY-4/2001-4/2004--REAL ESTATE AGENT
Successfully guided home buyers and sellers through the sale and purchases of properties.
Generated list of properties that were compatible with buyer needs and financial resources.
Coordinating appointments to show prospective buyers.
Established positive flow of communication with other agents, buyers, and sellers, and mortgage professionals.
Present and negotiate contracts on behalf of clients.
Coordinate property closings, overseeing signing of documentation.
Providing comparative market analysis for customers.
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