Customer Service Sales
Resume:
ANWAAR AL KHAMISI
MOB: 040*-***-***
**************@*******.***
RESUME
Tertiary Qualification:
2015: Child Protection Conference two days 4th November and 5th November 2015.
2015: STARTTS NSW training Cultural Competence Supporting People from Refugee
Backgrounds Course Code (CCH02) 8th September 2015.
2015: DSS NSW training program Statement of Attainment in Community Development this training content has been contextualised to suit the learning needs of settlement services workers who deliver case work and community development services and programs to families from migrant and refugee backgrounds.
2015: DSS NSW Settlement Services Training Invitation: Working with Disengaged Young People - Wednesday 29 April and Thursday 30 April 2015.
2015: Measurement and Evaluation Training Workshop Fairfield council.
2014: Diploma in Community Development Services, Granville TAFE
2014: Community services certificate IV, Granville TAFE
2012: Community services certificate II, Kirana Institute
2008: Real Estate Sales, Certificate of Attainment, Thinking Real Estate Collage
2007: Professional Selling Certificate, Viking Collage of Sales and Marketing.
2004: Tour Wholesaler certificate IV Bankstown TAFE
1997: (BSc) Bachelor Degree in Production & Mining Engineering, University of Technology, Baghdad
EMPLOYMENT HISTORY
October 2014 up to date
GLAPDInt Great Lakes Agency for Peace and Development International
Position: Case Worker
Responsibilities:
Dealing with client’s face to face case management or through the phone from African background, Congolese, Rwandan, Burundian and Ugandan.
Assist the client with case note, case plane and review the case plane to see how they are progressing with the case plane or maybe they need further support to address their needs.
Admin work (Emailing, Filing, typing and photocopying).
Assisting clients (new arrivals and the migrants) by preparing the necessary referrals to services and agencies.
Designing new flyers and promotion materials.
Organising information sessions.
Summarising emails and reporting to the supervisor and committee members.
Organising and communicating with workshops facilitators.
Prepare evaluation and EOI forms.
Events management.
Linking clients with services such as (Employments, Centrelink, Legal Advice, Education, health issue, Housing, Real Estate, Domestic Violence…etc.).
Renovation management (dealing with contractors and sub-contractors)
Attending regular meetings and the information sessions and representing the Agency in an official capacity.
Reporting to the committee board about all events that I attend.
Reporting quarterly to the Department of Social Services.
Attending the Fairfield Migrants Interagency (FMI) Meeting every month for networking purposes and being involve of workgroup with them.
Attending the Fairfield Emerging Communities Action Partnership-FECAP.
Being involved with FMRC and many agencies around Fairfield area attending monthly meeting The Pathways to Employment Expo is an annual event which aims at providing information to support successful pathways to meaningful employment opportunities for migrants and people from refugee backgrounds.
October 2013 – August 2014
LIVERPOOL MIGRANT RESOURCE CENTRE (MRC)
Job Title: INFRMATION AND REFERRAL OFFICER
Responsibilities:
Providing administration and office services to clients.
Communicating using English and Arabic languages.
Writing letters, emails and reports.
Interpreting for staff and client at meetings
Organising meetings, making appointments and keeping a diary for the staff.
Assisting with clients from different backgrounds (especially Arabic speaking clients).
Filing, typing and photocopying
Maintaining and updating computer databases.
Answering telephone calls/taking messages in a foreign language
Organising meetings for staff and clients.
Translating documents from English to Arabic.
Handling correspondence.
Recruiting, training and supervising junior staff.
Designing promotional pamphlets.
July 2010 –August 2012
ORS GROUP EMPLOYMENT
Job Title: Customer support officer:
Responsibilities:
Customer service
Addressing the client’s need over the phone and face to face
Assisting client from different backgrounds especially Arabic speaking.
Providing information regarding Employment Services systems (ESS)
Making initial calls (reminding clients a day before appointments)
Archiving
Managing Petty Cash
Creating new folders for new clients
Emailing, faxing, photocopying, scanning, and other admin duties
Nov 2007-Mar 2010
CENTURY 21 REAL ESTATE
Job Title: Sales & Property consultant
Responsibilities:
Listing & dealing with vendors
Property inspections
Sales advices preparation and contract exchange
Negotiations with buyers
Provide general information to clients regarding: market conditions, property prices, mortgages, legal requirements and related matters.
Advise sellers on how to make homes more appealing to potential buyers.
Respond to clients' inquiries regarding: building condition, finance options, maintenance, repairs, and appraisals.
Arrange for title searches to determine whether clients have clear property titles.
Compare a property with similar properties that have recently sold in order to determine its competitive market price.
Contact property owners and advertise services in order to solicit property sales listings.
Coordinate property closings, overseeing signing of documents and disbursement of funds.
Generate lists of properties that are compatible with buyers' needs and financial resources.
Conducting buyers’ needs assessment in order to find suitable property.
Jan 2002-Oct 2003
QUEEN JEWELLERY
Job Title: Sales Assistant
Responsibilities
Maintaining a high level of customer service skills.
Achieving and exceeding sales budgets.
Handle & prepare jewellery.
Merchandising of high quality jewellery Process.
Manage and track orders with production to ensure accurate on time delivery.
Dec 2000-Jan 2002:
AMES EMPLOYMENT
Job Title: Consultant/ Customer Service/ Employment-recruitment officer
Responsibilities
Promote recruitment products and services.
Receive and answer customer enquiries over the phone and face to face.
Generate new business by cold canvassing (telemarketing new and existing clients).
Perform clerical duties such as updating client records and supervising registration forms.
Reception duties as required.
Interviewing job seekers and referring to suitable job vacancies.
Undertake promotional visits to potential clients.
Assisting with clients from different back ground especially Arabic speaker.
1998-Mar 2000
RUM PTY LTD (JORDAN)
Job Title: IT Officer
Responsibilities
Manage a small technical support team (plans to scale up).
Interface with the product management and development team to provide key information on current issues with our products being reported from the field.
Software testing.
Perform a review of our current support/service procedures and look for improvements on how support/customer service can be handled in a more proficient manner.
VOLUNTARY WORK
July-October 2013:
SETTLEMENT SERVICES INTERNATIONAL (SSI) LIVERPOOL MIGRANT RESOURCE CENTRE.
Skills \ Organizational Proficiency.
Good spoken and written communication skills in English
Fluency in reading, writing, speaking and listening in at least one foreign language
Good organisational skills
The ability to do more than one task at a time
Accuracy and attention to detail
The ability to prioritise your work
Good computer and keyboard skills
The ability to work on my own initiative and also as part of a team
Discretion when working with confidential information.
Reference
Ayman Al Haboub
CALD Project Officer
Liverpool MRC
T:02 8778 1253
M: 040*-***-***
Email: *****@****.***.**
James Ansumana
Team Leader- HSS program in settlement services international
*********@***.***.**
108 Moore Street, Liverpool NSW 2170
Ph.: (02) 9601 3788
Dir.: (02) 8778 1224
MO: 043*-***-***
Jimmy Matasher
Stakeholder and Engagement manager
Liverpool Migrants Resource Centre
Tel:(02) 9601 3788
Fax: (02) 9601 1398
Mob: 040*-***-***
Dir.: 8778 1207
E: *****@****.***.**
Maria Hatzistergos
NSW Settlement and Multicultural Affairs
Department of Social Services
GPO Box 9820, Sydney, NSW, 2001
P: 02 9942 5796
E: *****.************@***.***.**
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