Spiritual Adviser, Retail, IT support, PC repair, & Custmer service

John Travis Perry

**** ******* *****

Murfreesboro, TN 37130

*************@*****.***

Cell: 615-***-****

Dedicated customer service manager with 6+ years of experience in retail and food service settings. Ranked #1 in sales the past 3 years in store, district, and within the top 5% in territory and company.

Well versed in customer satisfaction & ability to train and motivate other team-members; enthusiastic commitment to customer service and delight as a key driver of company goal attainment. Maintaining a happy, fun, productive team (with focus on customer needs).

Technology trained with 10+ years of experience in several hands on careers relating to or requiring technology understanding.

Areas of Expertise

Customer Service Management

Complaints Resolutions

Retail Operations Management

Inventory Management

Well Versed in Technology

Employee Training

Teambuilding

Cost-Reduction Strategies

Loss prevention

Professional Experience

M-Tek Inc. Manchester, TN 06/14 to 06/15

MIS 2nd Shift (Management Information Software Specialist), 06/14 to 06/15

Responsible for maintaining the networking server for the company. Responsible for any technology or software related issues occurring companywide (Including plants in AL, MS, OH, and TN). Selected Contributions:

I have been trained in many software such as: Word, Excel, PowerPoint, Outlook, OneNote.

I was well loved by co-workers throughout the company due to my positive attitudes & eagerness to not only help resolve their issues, but to teach in a one on one mindset.

Meet all expectations of my duties with requirements to perform the essential physical & mental functions of my position, which include: Software issues, hardware issues, communication skills, understanding of the chain of command atmosphere, remote access skills to resolve issues from other locations, worked from home in many instances, quick response time and prioritizing issues in importance due to me being the only employee companywide for 2nd shift, maintained/organized stock areas, keep track of inventory (PCs, Monitors, Printers, & technology accessories), and keep record of tasks throughout my shift to leave with the following shift as to allow them information that many need to be followed up with or continued.

M-Tek Inc. Manchester, TN

03/14 to 06/14

Assembly Line Manufacturer, 03/14 to Present

Responsible for maintaining quality standards along with time management expectations in the assembly of high end automotive parts for Nissan, Honda, and Volkswagen. Selected Contributions:

I have been trained in varying departments within my short employment due to my eagerness to help, and ability to learn quickly.

I excel in being an influence on my co-workers to display positive attitudes throughout our shifts.

Meet all expectations of my duties with requirements to perform the essential physical functions of my position, which include prolonged periods of walking, standing, lifting, and maneuvering through a regulated manufacturing environment.

OfficeMax Tullahoma & Murfreesboro, TN

11/08 to 11/14

Customer Sales Specialist, 11/08 to 02/14

Promoted to manager position to achieve company sales goals, along with manage sales floor/front-end sales operations to ensure friendly and efficient transactions and customer satisfaction. Selected Contributions:

I have been #1 in store sales for 4 years consecutively. Along with being in the top 5% company-wide for those same years.

Certified as Tech-Specialist including courses on: Windows 8, HP brand Products, Networking, MSHB, and advanced PC layout and matrix.

Elevated store’s guest-satisfaction; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.

Served as both sales leader and team-builder by training new hires in store operations, expectations, and long-term goals

Exemplified the second-to-none customer service delivery for which OfficeMax is nationally renowned in all interactions with customers. As well as built an extensive regular customer cliental.

Little Cesar’s Knoxville, TN

4/07 to 11/08

Shift Manager, 4/07 to 10/08

Previous Positions: Cashier, Food Associate, 4/07 to 8/08

Advanced to increasingly responsible positions; culminating in a management role with oversight for a pizza chain business. Directed 15-20 employees and managed sales, inventory, merchandising, and cost controls. Maintained high standards in sanitation and safety and complied with regulatory guidelines. Selected Contributions:

Met or exceeded all sales targets despite increased competition presented by the decline in the economy and a drop in businesses in shopping center.

Enhanced employee performance and helped build a motivated workforce.

RGIS Inventory Knoxville, TN

2/04 to 11/06

Position Auditor: 2/05 to 11/06

Responsible for maintaining great results in store inventories as an auditor. Accuracy, efficiency, and time sensitive management where key factors in this career. Scanning, counting, 10-key entry and manual paper inventories were the main functions required.

Education and Training

PELLISSIPPI STATE COMMUNITY COLLEGE Knoxville, TN

09/01 to 12/04

Concentration in Sociology studies, Social-work, Education, & Interior Design

Training: Completed 3 years and many courses such as public speaking, writing, social-work, sociology, political science, math, history, psychology & early childhood education.

Completion: Was unable to complete a degree after 3 years without continuing for a minimum of 3 more years due to changing majors. Although a degree was not obtained; I took my student life very seriously and took away many skills and habits from my time attending Pellissippi State.

OFFICEMAX TECH CERTIFIED – Tullahoma, TN

Certified in tech consultation, repair assistance

Contact this candidate