Customer Service Representative

Luis Torres

*** ******** ****. ******, ** 226-***-**** **************@*******.***

Personable and responsible student with experience in customer service.Team player with a enthusiastic, positive attitude. Dedicated and motivated to maintain customer satisfaction and contribute to the company success. Able to learn concepts quickly and looking to obtain a challenging position that allows me to utilize my current skills to assist in advancing a business that offers a stable employment opportunity. In summary, I am ambitious and eager to be an asset to your company. Education

Mother Teresa CSS, London, ON 2010-2014

G.A Wheable 2015 2015-Present

Working towards Business Certificate

OREA Real Estate College 2015-Present

Continuing education in Real Estate

Experience

Assistant Jady Jewelry 2014-Present

Family owned Business.

Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate

Attended local, and international trade shows to network with industry professionals and researched market competitors and industry trends to identify potential new products and services.

Managed quality communication, customer support and product representation for each client.

Promptly responded to general inquiries from clients via e-mail.

Successfully interacted with customers and retail buyers to expedite orders

Recommended, selected and helped locate merchandise based on customer needs and desires.

Implemented a new system for better use of time and increased customer interactions.

Displayed pieces in visually appealing manner.

Coordinated overnight travel arrangements and accommodations. Organized personal and professional calendars and supplied reminders of upcoming meetings and events. 2

Customer Service Representative Marble Slab Creamery 2012-2014

Received and processed cash and credit payments for in-store purchases.

Placed special merchandise orders for customers.

Shared product knowledge with customers while making personal recommendations.

Demonstrated that customers come first by serving them with a sense of urgency.

Worked as a team member to provide the highest level of service to customers.

Maintained friendly and professional customer interactions.

Verified that all merchandising standards were maintained on a daily basis.

Confirmed that appropriate changes were made to resolve customers' problems. Cleaner Smart Cleaning Services 2014-Present

Responsible for cleaning all 4 Crabby Joe's Restaurant locations in London

Washed and spot-cleaned furniture, mirrors, wastebaskets and garbage cans. Sweeped and mopped all hard surfaces.

Notified building managers about needed repairs and replacement equipment.

Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors.

Traveled to and from work sites in a timely manner.

Restaurant Key holder

Acquired a habit for waking up early and finishing work before restaurant staff arrived. 3

Highlights

-Active listening skills -Leadership Qualities

-Energetic work attitude -Responsible

-Store maintenance ability -Conflict Resolution Skills

-Customer service expert -MS Office

-Team Worker -Fluent in Spanish/English and working towards fluency in French

References

Available upon request.

Contact this candidate