Customer Service Manager

Drew Woolley

E: ****.*********@*****.*** • M: 425-***-**** • Everett, WA 98208

www.linkedin.com/in/drewwoolley

A proven leader in Management and Business Development for over 10 years looking for a new career in Human Resources Management. Working for leaders developing a reputation for delivering business strategies and executing consistent business growth through abilities that apply out-of-the-box thinking to achieve results and key deliverables. Career highlights and achievements include:

Recruiting • Hiring • New Employee Onboarding • Benefits Enrollment • Financial Analysis • Forecasting

• Performance Review/Appraisal • Training Store Manager Certified • Kronos Global Labor Systems Analyst • Above Expectations rating consistently

Professional Experience

Starbucks • Redmond, WA • July 2007 – June 2015

Largest coffee company in the world with a portfolio of products in many different outlets. Fostering environments of leadership development and operational skills that continue the growth of individual managers vertically and horizontally.

Store Manager

Managed all Human Resource activities for a staff of 30+ non-exempt employees in a high volume store generating $2.5 million annually. Managed payroll systems and timekeeping for employees through Kronos labor software. Some duties included benefits enrollment, recruiting, interviewing, hiring, separation, new employee onboarding, and financial analysis. Some career highlights include:

Kronos Global Labor System analyst

Above Expectations on all reviews as a manager

Certified Trainer for recruited Store Managers and District Managers

Anchor Blue Retail Group • Lynnwood, WA • November 2005 – July 2007

Clothing retail store for teenagers and young adults. Primarily West Coast and centralized California clothing company with expanded markets in the Pacific Northwest and Southeast.

Assistant Store Manager

Assistant manager at Anchor Blue clothing store. Provided customer service and product assistance for customers. Other duties included new employee training, customer service management, timekeeping, payroll administration, and financial analysis. Some career highlights include:

Trained and developed associates and the store’s first Lead Associate position.

Above Expectations on all reviews.

Education

Bachelor of Arts in Business Administration: Human Resources Management/Finance

University of Washington: The Foster School of Business • Seattle, WA • 2008

Skills / Areas of Specialty

Interviewing • Recruiting • Hiring • New Employee Onboarding • Performance Review/Appraisal •

Benefits Enrollment • Payroll Administration • Timekeeping • Financial Analysis •

Profit and Loss Analysis • Proficient in Microsoft Office Suite: Excel • Word •

PowerPoint • Outlook • Kronos Labor Software • SharePoint

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