Customer Service Project
Resume:
TOCHI BEN IBE, CCBA
**** * *********, ******* **, 60610
*********@*****.***
BUSINESS ANALYSIS PROFESSIONAL
SUMMARY:
* **** ***** ** * Business Analyst focusing on the support and development of system implementation, system configuration, JAD sessions, business analysis, assisting Project Managers and Team Leads in all phases of SDLC, designing, testing,creating business requirement documents, use Cases, test cases and acted as a coordinator to the project team in various projects
Highly motivated team coordinator with excellent communication, presentation and interpersonal skills, always willing to work in challenging and cross-platform environment
Highly proficient in working with Project Managers and Team Leads helping to gather requirements, analyze them and subsequently use design tools to model the requirements
In-depth knowledge of creating use cases, functional design specifications, activity diagrams, logical, component and deployment views to extract business process flow
Exemplify knowledge in establishing productive business relationships by rendering exemplary customer service as well as participating as a highly motivated and enthusiastic team player
Strong understanding of project life cycle and SDLC
Robust knowledge of fully functional open-source ERP system (Openbravo)
TECHNICAL SKILLS:
Applications: Ms access, Excel, Word, SPSS, PowerPoint, Ms outlook, Html, SQL, Visio, Signavio, UML, ERP, BPMN, PeopleSoft, Remedy (reporting tool)
Training and Knowledge: ERP, JAD, SDLC, Waterfall methodology, SWOT Analysis, Agile methodology and Change Management.
CERTIFICATION:
DePaul Business Analyst Certificate
Certificate of Competency in Business Analysis-CCBA (March 2013)
CSM (certified scrum master- agile) – (Sept 2015)
PROFESSIONAL EXPERIENCE:
Aon Hewitt, Chicago, IL June 2014 – Present
Business Analyst
Acted as a liaison between Business users and IT developers.
Assisted with analytic support to internal identity teams, quick turnaround of ad hoc tasks that will come from IT business leads, identity team leads and project managers.
Provided level 3 User and Identity Management operational support.
Responsible for operations activities.
Provides input to policy level direction regarding standards.
Arranged and managed analysis reports using remedy
Accountable for activity/progress reporting.
Managed projects/implementations.
Reviewed processes to make sure they fit the current business model and able to find acceptable solutions.
Gathered, developed, coordinated, and maintained business requirements for various projects and/or systems from initial phase to final implementation.
Understood the source and uses of key business data to prepare analysis reports to enable business and design decisions.
Conducted JAD sessions, created use cases, work flows, screen shots and power point presentations for the Web Applications
Cleardrop, Chicago, IL Oct 2012 – June 2014
ERP Business and Implementation Analyst
Prepared business process documentation, use cases, test reports and test cases
Developed and prepared scenarios and user documentation guides
Gathered requirements from all users, experts, and key personnel to understand the current functionality of the existing system
Designed Data Flow Diagrams (DFD’s) and Entity Relationship Diagrams (ERD’s) processes of Gourmet Gorilla's current system for e-commerce ordering (order 2 cash)
Worked with fully functional in-house ERP database & system (Openbravo)
Worked with the Project team to implement the in-house ERP modules and integrate various applications to better manage projects and operations
Optimized ERP for retail supplier across manufacturing services.
Analyzed and documented differences between the “as is” and “to be” processes flows and use cases for Cleardrop’s web based application using UML diagrams
Guided the ERP teams on using the system effectively, up to its maximum potential
RitePros Inc, Schaumburg, IL Nov 2009 – July 2013
Business Analyst
Gather requirements from users and help desk logs to enhance the existing product.
Analyzed techniques to identify data sources and operations for process improvements
Evaluated HR policies and procedures to determine functional requirements.
Defined HR system functionality for business processes in all areas of HR activities
Served as reporting analyst for the project management office
Analyzed and managed reports in a relational database system using SQL
In depth knowledge of RUP’s Iterative Software Development Life Cycle process (SDLC) at all stages
Identified areas of improvements for In-house finance projects by analyzing and reviewing processes, policies and work flow and developed work process maps to increase productivity and efficiency through using Microsoft Visio, Signavio, and IBM blue works live
Involved in workshops / training / presentations
Worked alongside the director of accounting analyzing business process and documenting ways to improve efficiency
Conducted JAD sessions, created use cases, work flows, screen shots and power point presentations for the Web Applications
Helped in conducting requirement gathering sessions, feasibility studies and Impact Analysis and organizing the software requirements in a structured way for custom/in-house development projects.
STUDY ABROAD PROGRAMS:
Study Abroad, Salvador and Rio de Janeiro, Brazil March 19 – March 29 2012
Brazil Information Technology/Systems Study
Learned to establish rapport quickly with individuals in an unfamiliar environment.
Traveled throughout Salvador and Rio, observed culture and enhanced language skills
Visited IT Clusters in Salvador and Brazil such as Technology Park, BOC, Poc/Genesis Incubator
Interacted with business executives from leading Brazilian technology companies such as ASSESSPRO Bahia, SEBRAE, LSITEC and analyze, process and create documentation based on the Brazil demand of their technology
Studied with a group of multinational students from diverse countries such as Mexico, Singapore, Holland, Egypt, Saudi Arabia, Armenia, Venezuela, Indonesia and Panama.
Study Abroad, Tokyo, Japan Nov 2010 – Dec 2010
Japanese Language Study
Adapted to an unfamiliar environment (Tokyo) and embraced cultural differences
Used communication and organization skills to navigate through new cities
Built interpersonal relationships with students from all over the world
Planned and supervised community events that appealed to students of all cultures
EDUCATION:
DePaul University, Chicago, IL Major GPA 3.6
Bachelor of Science in Information Systems (June 2012)
LANGUAGES:
English, Japanese, Yoruba, and Igbo.
HONOR & MEMBERSHIP:
Public Relation, Japanese Media Appreciation Club
Vice President, DePaul university international student union
Public Relations, International Student Union
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