Customer Service Sales
Resume:
Mariana Albrecht Freitas
Phone: 647-***-****
********.*******@*****.***
SUMMARY OF QUALIFICATIONS
Dynamic enthusiastic public relations professional with over 7 years of experience in International Business, providing excellence in International Trading and Customer Service. Motivated by challenges and responsibility to meet goals. Searching for marketing manager or associate trader position. Expertise includes:
Strong leadership and communication skills
Ability to form connections and build a trusting relationship
Effective analytical, decision-making and time management skills
Success in listening to customers, analyzing their needs and creating solutions that provide value.
WORK EXPERIENCE
International Public Relations Jun 2014 – April 2015
FCEM - Porto Alegre, Brazil
Responsible for international sponsors, exhibitors and visitors before, during and after the trade show. Listening to customers carefully to know their needs
-Completed projects on time resulting in higher customer satisfaction through demonstration of organizational skills
-Closed partnership with 2 new international fairs enabling the company resulting in increase in sales
-Demonstrated my problem solving ability resulting in the timely completion of projects
International Business Developer Jan 2013 – April 2014
Porto Ponto, Porto Alegre, Brazil
Responsible for all aspects of import and export of Safety Equipment
-Developed 2 new suppliers in China and 1in the United States reducing costs and increasing profits by 5%
-Studied the branding and marketing strategies for to increase sales. Analyzed the pricing strategies in comparison to competitors
-Defined, produced and controlled key performance indicators including managing key risks indicators
Commodity Trader Jun 2009 – Nov 2012
Portes Trading - São Paulo, Brazil
Specialized in commodity trading in grain, fertilizers and precious stones; Knowledgeable about grain futures; Supported clients from pre-sale to post sale; Negotiated with suppliers/farmers; Analyzed options and markets to develop best strategies for the company to achieve their goals.
-Developed marketing strategies to sell fertilizers in a very competitive Brazilian market resulting in a successful product launch
-Closed a partnership with 3 distributors in India, Czech Republic and Jordan increasing annual sales by 4%
-Established 2 mining partnership while increasing personal knowledge about the market
International Business Developer May 2007 – May 2009
SEDAI (Government) - Porto Alegre, Brazil
Supported and assisted new exporters and importers providing all necessary information for their success, such as marketing strategies, identifying sales opportunities and developing new buyers and suppliers. Responsible for cost, plan and operations of Consuls and Ambassadors for Rio Grande do Sul state
-Proactively supported over 20 companies through the process to become international
-Increased Consuls and Ambassadors satisfaction, attracting donations and partnerships to the state
EDUCATION
Diploma in International Business Management 2015 to 2016
Greystone College, Toronto, Canada
Courses include international business, management, financial, marketing, business law and financial
Degree in Business Administration with Major in International Business 2006 to 2010
Pontifícia Universidade Católica do Rio Grande do Sul (PUCRS), Porto Alegre, Brazil
Courses included international business, communication, marketing and presentation skills
VOLUNTEER EXPERIENCE
Community Engagement August, 2015
Homes First, Toronto, Canada
Participating in multiple voluntary projects (food bank, hosting international visitors and students and simultaneous translations) Since Jan 2002
Rotary International, Toronto, Canada & Porto Alegre, Brazil
LANGUAGE SKILLS
Fluent Portuguese, English, Spanish
EXTRACURRICULAR ACTIVITIES
Learning new languages; Volunteer Work
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