Administrative Assistant Customer Service

NANCY HUI

** - ** **** ****** ● Woodside, NY ****7 ● C: 917-***-**** ● E: ***.*****@*******.***

SUMMARY

Proactive Administrative Assistant with three years of experience providing administrative support to C-Level Executives in a fast-paced environment with extensive experience handling complex schedules, and travel arrangements. Proven ability to handle multiple projects simultaneously. Multidisciplinary expertise with emphasis in Office Management, Organizational Skills, Project Management and Administrative Support. Strong interpersonal and communication skills.

●Slashed administrative costs 30% by negotiating pricing & fees, while ensuring the continuation and enhancements of services.

●Increased efficiency by restructuring office filing system and workflow, which eliminated time consuming administrative tasks by 20%.

●Enabled C-Level Executives to focus on high priority issues by taking responsibility for the day to day administrative affairs, and responding to incoming calls, general inquires and other office correspondences at high level of professionalism when dealing with sensitive and confidential information.

SKILLS & QUALIFICATIONS

Proficient in Microsoft Office (MS Word, Excel, PowerPoint, Outlook)

Administrative Support

Human Resources

Customer Service

Office Management

Talent Acquisition

Organizational Skills

Project Management

Business Development

WORK EXPERIENCE

Contact Singapore

Administrative Assistant – Talent Acquisition (Contract)

2014 - 2014

New York

●Collaborated with team members to organize career fairs, information sessions and other recruiting events at an average of 20 events a month during the peak hiring season.

●Developed strategic partnerships with universities and organizations in targeting prospective candidates.

●Coordinated with HQ to identify emerging workforce trends and business needs.

●Assessed global recruiting process & made recommendations to senior management for improvement opportunities.

●Reconciled credit card statement monthly and reviewed invoices, approval processes of expenses & reimbursement requests.

●Maintained filling systems, office equipment maintenance and office supplies.

Mission of Thailand to the U.N.

Administrative Assistant (Contract)

2012 - 2013

New York

●Acted as a primary point of contact for and liaison between senior management, and vendors.

●Organized high volume of complex calendars, meetings and travel arrangements for C-Level Executives.

●Initiated inventory tracking system and restructured office filing system to make it easier to access.

●Cultivated relationships with various hospitality vendors and created sustainable rapport that led to cost savings on group hotel rates for Mission of Thailand to the U.N Officers and UN Delegates.

●Provided a high level of professionalism administrative support to C-Level-Executives and performed additional tasks & special projects on ad-hoc basis according to prioritization set by senior management.

RMJM

Business Development Manager

2005 - 2008

Bangkok

●Achieved 15% increase in sales with targeted accounts by implementing customer retention strategies.

●Conducted market research & updated knowledge of current market conditions

●Identified business opportunities and potential clients to generate new sales.

EDUCATION

Queen Mary University of London, UK

MA in International Business

2005

Kasetsart University, Thailand

BA in English

2004

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