Customer Service Representative
Resume:
LYNNETTE J. HUNT
************@*****.***
Strong communication skills
Team player
Ability to learn promptly and accurately
Work efficiently and on task
Inbound and outbound call center
Punctual
Goal oriented
Great listener
EXPERIENCE
1st employment
June 2015 to present
We input invoices on spreadsheets with breakdowns of payments
We audited and corrected any mistakes
Uploaded the documents to a system called webforms
Processed the payments using SAP
JB Hunt Corporate
February 2013 to June 2015
Customer Service Representative
Inbound and outbound call center at the facility taking customer complaints on deliveries or driver complaints, or delivery mistakes or damage.
Reports were made on every call regarding issues and how we complied with solving them
We would contact outside hubs to find out about delayed drivers or issues with merchandise and record what was discussed
Staffmart
November 2012 to February 2013
Customer Service Representative
Temporary assignment at JB Hunt call center got hired on a permanent basis in February 2013
Inbound and outbound call center at the facility taking customer complaints on deliveries or driver complaints, or delivery mistakes or damage.
Reports were made on every call regarding issues and how we complied with solving them
We would contact outside hubs to find out about delayed drivers or issues with merchandise and record what was discussed
Brightstar
August 2012 to November 2012
In Home Care Giver
Tended to elderly inside there homes
Cleaned and helped with daily chores
Made meals
Gave medication
Pacific Interpreters
November 2011 to August 2012
Language Interpreter
Conference clients in with interpreters to communicate with their patients for various language interpretation
Dr’s or nurses would call regarding patients and we would conference their calls
Celebrity Staffing Company
September 2011 to November 2011
Customer Service Representative
Handled customer complaints and payments
Inbound and outbound calling
Professional Research Consultant
December 2009 to September 2011
Patient Interviewer
Interview patients on their hospital stays – entered all pertinent information into the system
Would mark the call in the computer system
Would return a call to follow up
Aerotek Solutions
February 2008 to December 2008
Office Assistant
Help with invoices in filing by file number and inputting data into computer for filing
Would organize invoices according to numbers
Union Pacific Railroad – Response Management Communication Center
Inbound calls answered within a dialer system
Would ask specific details about the incident or issue
Would report the problem within to the Union Pacific
Utilized computers and systems to locate where trains were
EDUCATION
Vatterott College – Medical Assistant 145 credit hours
TECHNICAL SKILLS
45+wpm, Data Entry (10,000+), MS Word, MS Excel, Multi-line phone system, Great customer service, Outlook, Google, Internet, AS400, SAP, HOST, Teamworks
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