Customer Service Office

Brandy J. Ortiz

**** ****** *. ******* **** Lot** Marietta Ga, 30064

770-***-**** (cell)

**************@*****.***

Objective: To obtain a career in an organization that appreciates and rewards effort and hard work, and allows me opportunity for growth.

Summary of Skills

Fluent in Spanish; able to speak and read

English is my first language, spoken clearly

Basic MS Office Skills

Reliable, Dependable And Customer Focused

MS Word 2010

MS Workshop

RicohC901

Ricoh HQ 9000 Ricoh Digi Master

Plate maker Monochrome

I laminator Machine

Employment

10/2012 – 11/2013 Rollins Atlanta HQ – Print / Duplication Department (contract)

Inventory review and Inspection

Confirm customer shipping orders

File all samples

Responsible for sorting and entering invoices daily

Duplication

General office filing & clerical duties

Machines like cutting paper and printing paper

07/2011 – 01/2012 The State Road & Toll Authority (contractor)

Data Entry of Information matching Peach Cards to drivers tags.

General office clerical

Mail, fax and phones

04 / 2011 – 07/2011 Waffle House, Whitlock Road

Gained experience in multi-tasking, rapid assimilation of information, money management, and team work skills, while maintaining a safe and hygienic work environment.

2/ 2010 – 04/ 2011 EZ Rain, Inc (Returned P/T)

08/2008 – 11/2009 McDonald’s Dallas Hwy

Worked multiple shifts on short notice

Ran cash register in front & at drive thru window

Closed the store with Manager

Provided excellent customer service at all times

2/2004-7/2007 Office Assistant, EZ Rain, Inc.

Answered busy phones and relayed messages to field crews.

Handled customer concerns efficiently and courteously.

Performed all manner of general administrative/clerical tasks.

Collected mail and made daily bank deposits.

Filed, Faxed and used copy machines.

Responsible for translating Spanish conversations with customers and employees.

10/2003-01/2004 Front Office Receptionist, WG Yates Construction

Responsible for opening the office every morning, and setting up front lobby.

Greeted all visitors professionally and maintained a visitor log.

Answered phones which were 6 lines, took messages and transferred calls for over 50 employees and executives.

Accepted, logged in and delivered every incoming package and fax.

Responsible for coordinating and sending all Fed-Ex and courier packages.

Scheduled and maintained three conference rooms.

Sorted and delivered mail daily.

Ordered and stocked office supplies

Personal References

Mary Waynick = Smyrna = 770-***-**** = I’ve known her more than 17 years.

Sunny Zuniga = Powder Springs = 678-***-**** = I’ve known her for 12 years.

Jeanette Edwards = Marietta = 404-***-**** = I’ve known her for 15 years.

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