Microsoft Office Customer Service

Pamela S. Harvey

**** ***** ****, ************, ******* 46151

765-***-**** Home ** 317-***-**** Cell

****************@*****.***

PROFESSIONAL SUMMARY

To utilize my professional skills and knowledge to assist with the growth of an expanding organization and/or corporation. Having worked for over 26 years for a rapidly growing company at the executive management level, I was an integral part of its continuous growth. Working as part of the executive team has afforded many opportunities to utilize my business knowledge, customer service abilities and professional attitude while providing direction in difficult situations and making key management decisions.

SKILLS

Microsoft Office (Word, Excel, PowerPoint, Outlook)

AS400

AX (integrated computer system)

Multi-Line Phone System

Typing (120 wpm)

Speedwriting

Lynx (IM System)

EXPERIENCE

May 2014 – March 2015 Heartland Food Products Group

Title: Executive Assistant to the COO

Work closely with the Chief Operations Officer in providing direction and communications throughout the organization. Schedule travel details throughout the United States and internationally (The Netherlands). Coordinate conference calls and meetings for various departments within the company. Provide assistance to the Manufacturing Plant Senior Director, Controller, Quality Control Director, Procurement Director, and Logistics Director.

September 2014 – Current Kohls Department Store

Title: Fine Jewelry Specialists

Selling fine jewelry to walk-in customers, troubleshooting various issues and providing viable options to clients and customers.

August 1987 – January 2014 HP Products Corporation

Title: Executive Administration Manager / Assistant to the

President and CEO

Coordinated the President & CEO’s office, providing support to the Executive Vice President, Vice Presidents and Sales Managers, too, as well as providing support for all system consultants (100+) and various other company departments and branch locations in Michigan, Ohio, Missouri, Kentucky and Illinois (Indianapolis was the main distribution center).

Provided all travel arrangements, meeting arrangements, coordinated various meetings offsite.

Worked intimately with all of the President’s committee members, assisting with emails, meetings and follow-up as needed. Confidentiality was always a priority.

With no training or prior instructions, took over the ISO 9001:2008 program for the company and was 100% successful – with the exception of 1 non-conformance at the beginning of my working the program, HP has NOT had any non-conformances since that time!

With little to no instructions, I took control of submitting the proper documentation for the WBE (woman-owned business enterprise) certification programs at the national, state and city levels and continuing to maintain the certification each year. I worked closely with our corporate attorneys and was the liaison for this program.

When needed, I filled in for other positions within the sales and marketing departments, and any other areas that needed immediate help.

I processed monthly, quarterly and end-of-year reports as requested from various individuals including the President, system consultants and manufacturing representatives. I supported the system consultants, troubleshooting and assisting with internal issues as they arose. My professional manner is second to none and will work on a project until completed

-- both accurately and expeditiously.

I took over the annual goal program, making adjustments during the year and providing support for this program when needed.

Provided travel arrangements (airfare, hotel, transportation, rental car in the United States and internationally (both business and private travel)).

When needed, I assisted all departments with necessary back-up, and was there to make proactive decisions for the good of the company and the President’s office.

EDUCATION

Mill Creek Community School Corporation, Clayton Indiana 46118 -- High School Diploma

General Studies Degree (Business, Mathematics, History, English – Majors)

VARIOUS TRAINING PROGRAMS

Executive Assistant – How to Handle Difficult People

Microsoft Office – Word

Microsoft Office – Excel

Microsoft Office - PowerPoint

BUSINESS REFERENCES

Cindy Hogan HP Products Corporation 317-***-****

******@**********.***

Joe Orednick APEX 630-***-****

***@****-****.***

James R. Hahn HP Products Corporation 812-***-****

*****@**********.***

Woodrow Moore HP Products Corporation 317-***-****

******@**********.***

Amy Bagnoche HP Products Corporation & 812-***-****

*********@**********.*** Bagnoche Sports

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