Management Customer Service

DENISE SPENCER MBA

Boynton Beach, FL Cell 317-***-****

E-mail: *********@***.***

HUMAN RESOURCE PROFESSIONAL

More than 20 years of progressively responsible achievement in Employee Relations, Human Resource Management, Organizational Development. I am seeking a position with an organization that has philosophies centered on quality, service and a commitment to excellence. I have the ability to work independently, in a leadership role and in a team environment to produce creative results that exceed expectations.

AREAS OF EXPERTISE

Business Orientation Organizational Excellence Strategic Human Resources

Organizational Dev. Lean Six-Sigma Employee Health & Safety

Strategic Planning Learning & Development Compensation & Benefits

Start-ups Employee Relations Talent Management

Mergers & Acquisitions Diversity Business/Career Coach

Brand Enhancement Performance Management Labor Relations

PROFESSIONAL EXPERIENCE

Global VP Human Resources WAI Global 2013-Present

Manufacturing / Distribution

PA, CA, MS, Canada, Netherlands, China, FL

Serves as the primary HR business partner collaborating within HR to execute strategy and evaluate the success of initiatives impacting business performance

HR Strategic Planning and development of workforce planning methodologies

Creating Process Improvement strategies for resolving complex issues and recommending and implementing strategies to resolve problems

Developing strategic initiatives which align with business goals and budget

Expertise managing and resolving complex employee relations issues

Excellent relationship building, teamwork, coaching, and collaboration skills

Develop Talent management strategies to attract and retain top talent for the organization

Excellent training and facilitation skills

Vice President, Human Capital, AAR Corp. 2010-2013

FL, CA, NY, LA, OK, NM, AR, IN, Amsterdam, Singapore, UK, (5,000 employees)

Significant Contributions

Strategy Development and Implementation – understand and translate business strategy aligning HR strategy to accomplish goals and objectives

Organizational Development; Create organizational development programs to enhance leadership, management and supervisory skills companywide. Ensure employees have the tools to do their jobs effectively and efficiently

Employee Benefits – Responsible for all aspects of employee benefits

Talent Management Implement efficient and cost-effective recruiting methodologies for attracting, recruiting, selecting, and retaining a pipeline of qualified talent. Reduce temporary and contingency agency spend by implement proactive approach to source talent for positions that were difficult to fill. Develop human resource planning models to identify competency, knowledge and talent gaps and develop specific programs to fill the gaps.

Continuous Improvement - lead continuous improvement initiative to improve HR and safety processes through Incorporated Lean Six-Sigma methodologies by eliminating waste, saving time and improving efficiencies in HR

Employee Engagement – Champion employee engagement strategies that support, challenge and encourage employees strengths to enhance performance and accountability

Health and Safety; Enhance safety programs resulting in significant cost savings in workers compensation claims while fostering an environment that minimizes health and safety incidents through education and accountability

Performance Management- Ensure managers and employees understand performance expectations at the company, business and employee level. Establish performance guidelines for rewards and recognition

Operational efficiency- Partner with the business leaders to optimize operational efficiency through ensuring that key operational HR-related processes such as labor cost control, workforce planning, compensation structures, recruitment, payroll, talent management, time and attendance are continuously monitored, controlled and improved by utilizing KPI’s and HR metrics

M&A – Member of the M&A team conducting Mergers and acquisitions due diligence nationally and Internationally

Business Coach -Executive/Management Coaching leader and employee relations partner

Vice President, Human Resources & Organizational Development 2000-2010

Air Jamaica (UK, US, Caribbean)

Serve as a senior member of the Executive Leadership Team with significant input on all policies and procedures.

Establish strategic initiatives in alignment with company goals and objectives. Implement effective people processes and practices to drive business results.

Provide vision and strategic leadership to the organization in addressing the most critical human resource opportunities for the company.

Function as the expert on people and organizational issues and serve as a trusted advisor and business partner to the CEO, the top management team, department leaders and others in the HR organization.

Significant Contributions

Redesign training and performance models reducing turnover during the first six months by 20%.

Areas of expertise include talent acquisition, talent management through proper succession planning programs for key contributor and management positions, and mentoring, training and development programs for preparing employees for more significant responsibilities. (Serving 3500 employees across the Caribbean)

Implemented HRIS System at 2/3 of budget and 30 days ahead of schedule.

Design, develop and facilitate companywide Corporate Leadership Training Programs.

Managed benefit programs, upgrading benefits offered while reducing administrative cost yielding an overall 30% savings.

Ability to develop good relationships and credibility with associates at all levels of the organization and consult with senior management regarding key organizational issues related to the attainment of business plans.

Promote innovative performance management models which address the strategic objectives of the business while attracting, retaining, motivating and rewarding a high performance workforce at all levels. Align compensation, rewards and benefits strategies with specific performance goals.

Ensure company is in compliance with all applicable laws and regulations concerning employment practices, employee health and safety, benefits, FMLA etc.

Partner with management and HR Staff, providing strategic & tactical support

Support regional management and HR staff on labor and employee relations issues

Responsible for recommending and implementing solutions that align HR activities with company goals for this Wholesale Manufacturing & distribution company

Change agent anticipating ever changing business needs, while influencing change efforts for the upward mobility of the business

Design Plan and launch Corporate University

Analyze reports and metrics, assess performance, identify trends recommending solutions to improve performance on a functional, divisional or departmental level

Developed strategic plans aligning HR functions with company goals

Ensure best practices and best in class HR solutions are implemented throughout region

Built entire HR department, functions, policies, procedures. Reduced healthcare cost trend, from 21% to 9% for bottom line savings of 1.5M

Effectively reduce turnover by 20%, while maximizing organizational performance

EDUCATION

Masters in Business Administration, Global Management (MBA) University of Phoenix

Lean Six Sigma- Green Belt Certification

Business, Career & Life Coach, University of Miami

PHR Certification, Society for Human Resources Management

Human Resource Management, Florida Atlantic University

National Instructor, Diversity & Management & Customer Service

Board of Directors (LifeNet for Families) Ft. Lauderdale, FL

Certified Facilitator ASTD

Facilitator, Barry University (Human Resources)

Adjunct Faculty, University of Phoenix (HR, Leadership, Business Management, Organizational Behavior)

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