Customer Service Accounting
Resume:
SHARON EVANS
*** ****** *****, *********, ** ****3
*********@*****.***
678-***-****, cell
OBJECTIVE
Seeking a new and challenging career opportunity in the Accounting or Financial industry.
SKILLS & ABILITIES
I am a professional Accounting Clerk with an extensive background in Banking Operations and Customer Service. My daily duties consist of balancing and reconciling Corporate accounts in a timely manner to reduce zero loses to the company.
EXPERIENCE
ACCOUNTING CLERK I, WELLS FARGO BANK NA
2007 – 2015
Prepare accounting entries to properly record business and financial transactions with other banking institutions and customers.
Analyze unusual monetary activity to determine the level of risk and appropriate action necessary to mitigate loss.
Research and resolve out-of-balance issues identified with wholesale customers’ deposits.
Process general ledger entries to source data and to ensure all transactions have been accurately recorded in a timely manner.
Identify and/or prepare documentation and sensitive accounting entries to the Federal Reserve Bank.
SPECIALIZED CORPORATE RESEARCHER, WACHOVIA BANK NA
1995 – 2007
Built an understanding of the corporate client needs and expectations to minimize risk of possible losses.
Determined personal actions needed to satisfy customer/client requirements.
Ensured all accounting entries and authorizations were in compliance with company accounting policy regarding missing deposits; misapplied payments; wire transfers and cashier’s check request.
ACCOUNT RECONCILER, WACHOVIA BANK NA
1985 – 1995
Coordinated daily work flow within the department to increase productivity by 20%.
Monitored daily posting and prepared monthly balance reconcilement report of positive pay account.
Reviewed, verified and/or identified customer transactions to detect and prevent fraudulent activities.
Assisted and backed up group leader on keying entries into the account reconcilement systems for month-end processing.
INSTALLMENT LOAN PROCESSOR, FIRST ATLANTA BANK NA
1982 – 1985
Compiled, reviewed and processed new consumer installment loan.
Researched installment loan payments and calculated loan payoffs.
Processed incoming payments; recorded and adjusted income in general ledger.
INSTALLMENT LOAN CUSTOMER SERVICE, FIRST ATLANTA BANK NA
1981 – 1982
Responded and resolved customer inquiries and complaints.
Supported Installment loan collection department with payment collections.
Quoted installment loan payoffs, ordered misrouted titles and deeds.
Maintained confidential records by microfilming invoices, debits and credits.
EDUCATION
MASSEY BUSINESS COLLEGE, ATLANTA, GA
SYLVAN HILLS HIGH SCHOOL, ATLANTA, GA
REFERENCES
Paula Erves, Sr. Executive Admin.
The Coca-Cola Company
P. O. Box 1734
Atlanta, GA 30301
*******@*********.***
Kenneth Hunt, Transportation Consultant
Carey Executive Transportation
**********@******.***
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