Customer Service

Toya S Osoimalo

* * *** ******* ***

Villa Park, IL 60181

E-mail= **********@*****.***

Cell phone# 630-***-****

OBJECTIVE: A position as a Customer Services Rep or

collection call center manager 350 calls and handles 150

customers a day.

SUMMARY OF SKILLS: I am a detail- oriented person with

strengths in my interpersonal skills, multitasking abilities and

my calm demeanor in stressful situations. I pride myself in my

h ard- work ethic, detail inaccuracy in the position I am apply

for.

P ROFESSIONAL EXPERIENCE:

PLS Financial Services: Oak brook Terrace, Illinois

Customer Service Rep

Feb 05, 2008-Sept 01,2015

• Received payments, documented in spreadsheet, taking

p ayment issued contract out on spreadsheet, force clear

checks, and deposit.

Contacted different customer regarding the account, or

t here contract for quotes. Researched and served current

customers.

• Collection call, helping customer on what type of situations

t here in on their account. Deal with customers account in

collection.

• Assisted with Customer, Planned and supervised employee,

a nswered all incoming phone calls, filed and updated

resident files.

• Operating cash register, Responding any question or

concern.

• Deal with customer complaint, working on their payment

p lan, Refinance customers account or Reinstate customer’s

account and Dealing with Repo Company about the

customer car loan, follow up e-mail and out pound call,

t aking care of invoice as refund on customer's

account,helping out store when they are short staff, and

secret shopper on our compactor company.

F AMILY DOLLARS: Waukegan, Illinois

Asst. Manager

June, 05 2006-Jan, 06 2008

• Responding and resolving customer request and concern,

Operating cash register, hardworking, team player,

assisting customer with purchases, performing job related

d uties as assigned.

• Handling money in the Store. Doing deposit in the end of

t he night. Dealing with customers complains. Store recover

for the night and the day, floor planning for the seasons,

m arkdown or markup, Inventory, Dealing with the paper

work, employee weekly Schedules.

• Training New Employee, Helping out other Store when they

a re short staff. Helping customer putting in there order for

new products.

WAL MART: Long Beach, CA

Dept. Manager promote to

Lead Supervisor Overnight

Feb, 02 1999- May 21 2006

• Handling money, on the cash register, helping customer

what they need.

• Ordering merchandise, change floors plan for the season,

doing markdown or markup. Processes merchandise,

• Hiring new employee, training new employee, making sure

everyone is doing their job. Doing payroll, closing store.

SKILLS: Microsoft words, Microsoft excel Microsoft office, power

point, computer skills, and type 45 words per minute.

EDUCATION EXPERIENCE:

Long Beach Cali State College

Major Business Communication 1999-

2003

Long Beach Trade in Business Communication

1989-1999

(certificate)

Samoan High School 1986-graduated

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