Customer Service Medical
Resume:
KATHY HUFFMAN
PO BOX ****
SOUTH COLBY, WASHINGTON 98384
OBJECTIVE
New opportunities that will capitalize on my years of experience in the skill sets outlined below. The last 27 years have been in clerical roles with increasing levels of complexity and responsibility for Virginia Mason Medical Center (VMMC.) I am hopeful that like VMMC leadership, a future employer will recognize years of experience and training, including increasing levels of responsibility in lieu of a college degree.
CUSTOMER SERVICE
Commitment to exceptional patient care and well-being underscored all interactions, including those with:
Patients and their families and/or advocates (to ensure everyone with a need to know had the appropriate information and felt comfortable throughout the scheduling and office visit processes)
Other care providers (for medical testing coordination and dissemination of reports,)
Fellow team members (to ensure a seamless process to the patients and contribute to a positive work environment)
MEDICAL BILLING
Demonstrated ability to quickly learn and adapt to the many changes in medical billing practices over the years and became adept at:
Memorizing billing codes for a wide range of procedures
Carefully cross-checking treatment and tests documented on charts against appropriate medical billing codes
SCHEDULING & TESTING COORDINATION
Noted ability to quickly assess situations and prioritize accordingly has proven beneficial in duties such as:
Coordinating medical tests, required x-ray reports and patient instructions prior to appointments
Handling multi-line phones without making patients in the waiting room feel unattended to
Filling cancellations to ensure physicians’ time is not wasted
MICROSOFT OFFICE
Experienced with Microsoft tools and other medically specific software systems; was often called upon to:
Show trends and calculate results using Excel
Document medical records
Complete routine correspondence
EMPLOYMENT HISTORY
Virginia Mason Medical Center 1988 through April 2015
Medical Office Clerk
TRAINING
VMMC afforded me many trainings over the years. Additionally, some of my appointments such as serving as liaison with nursing staff and quality improvement teams.
Some relevant training included:
Safety Classes – including health and service safety
Phone Professionalism
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