Customer Service Quality Control

Martha Sanchez

Profile

More than * years successful experience in Customer Service & Support with recognized strengths

in account maintenance, problem solving, team support, and planning/implementing

proactive procedures and systems to resolve problems.

Experience

12/08- present JB PARTY RENTAL Houston TX

business owner

Customer service and calling customers

Maintain quality control/satisfaction records, constantly seeking ways to Improve customer service

Manage the taxes paper work,deposits and invoices

Deliveries Schedule

10/05-05 /08 Bimbo Bakeries USA Houston TX

Account Representative

Calling on new Accounts

In charge of HHC communications

Calling on current accounts

Fixing Routes whom necessary

2/02-8/05

Gilbert West, Inc.

Santa Fe Springs, CA

Account Representative

Maintain quality control/satisfaction records, constantly seeking ways to

Improve customer service.

Fulfilling customer’s request and process orders in timely manner to avoid

Charge backs and order cancellations.

Quickly and effectively process customer returns and billing statements. Schedule trucks

to pick up freight

Education

High school diploma

Marque Learning Center, Texas

Computer Classes and General Education Classes

Continuing Education English Courses

Skills

Bilingual English and Spanish

Computer knowledge, Microsoft Excel, Word and Internet

References

Available upon request

15514 Elm Leaf

( 281 ) 382 - 4998 cell

Cypress tx 77429

acsbq1@r.postjobfree.com

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