Customer Service Representative
Resume:
Lisa Tang
Downers Grove, IL 60516
**********@*******.***
Skills-Systems
IQMS System, Whirlpools SAP EDI System,AS400, SAP-R3 version 3.1H
Microsoft Office Suite, i.e.Outlook,Word and Excel PowerPoint
Lotus Notes Prolink (Legacy Sales Ordering System,Oracle
Database Management and network Windows, Nistevo Logistic
Employment
July 2011 – Present Olympic Oil
Bedford Park, IL
Senior Customer Service Representative
Manage several accounts with a heavy Oil and Antifreeze product line
Schedule several product orders on truck schedule
Work weekly with Wal-Mart, Green Earth, Chevron Oronite, Enterprise.
Run Inventory reports daily to release oil case orders and bulk oil and antifreeze shipments.
Run EDI to process orders and schedule them to ship on the truck schedule.
Enter new and monthly pricing.
Work closely with production to schedule bulk and railcar oil shipments for Shell, Overnite, Safety Kleen and Coolants Plus
Work closely with our Credit Department for credit hold accounts
Schedule products to run on production line with our Sales department, and production team to meet tight deadlines
Address and handle all emails and faxes same day
August 2007 – February 2011 ITW Fastex
Des Plaines, IL
Senior Customer Service Representative
Handle several major accounts with a heavy product line
Quote pricing for parts and verify customers current pricing
Work weekly OEM Whirlpool, Electrolux, Briggs & Stratton Releases
Gather upcoming dollar forecast orders for weekly upper management meetings.
Process sample request
Work closely with Shipping to schedule US and overseas shipments
Work closely with Accounting to set-up new customers and credit hold accounts
Schedule products to run on production line with our Sales department, and production foremen to meet tight deadlines
Schedule shipments to go out daily on a Genco System
Address and handle all emails and faxes same day
Created Customer Setup Form that is used by entire company
April 2005 – July 2006 R.S. Owens & Company
Chicago, IL
Senior Customer Service Representative
Took orders from 800 lines for stock trophies and plaque awards
Quoted customers on acrylic, crystal, plaque and other elegant awards
Processed customer orders for stock and custom made awards
June 2002 – February 2005 Book Covers Inc.
Chicago, IL
Senior Customer Service Representative
Handled six major accounts with a heavy product line
Took orders from several corporate accounts
Quoted price based on drawings and verified pricing to customer
Scheduled products to run on production line with our Sales department, and production foremen to meet tight deadlines
Dispatched 48” to 53” foot trucks in time slots with our docks schedule.
Schedule rail cars with Hub and GST carriers through our Nistevo to meet deadlines for our East coast, West coast, and South customers.
Scheduled 22 to 24 skids to fit on a 48” foot truck or 24 to 26 skids to fit on a 53” foot truck.
November 1999 – November 2001 TDK Corporation
Mt. Prospect, IL
Senior Customer Service Representative
Managed and placed customer’s orders by verifying pricing and terms of all contracts
Order component chips from Japan and other local vendors.
Released products based on weekly forecast reports from customers
Handled shipping of products to ensure accurate and timely delivery
Education
Attended University of Phoenix for a Bachelors in Business Management started 2008 - 2011
Palatine High School 1984-1988
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