Business Development and Customer project management

ELEANA YANEZ MORELLI

**** ** ********, ****** ****, QC G2C0J7. Cell phone: 581-***-****.

E-mail: ***********@*****.***. Skype: eleana.yanez EDUCATION

MBA- e-business

Laval University. May 2013 - March 2015

MBA classes: Management, Marketing, Accounting, Corporate finance, e-business strategies, e-learning by design, e-marketing and CRM, Project management, Global business design, change management,

Languages: Spanish, English and French.

SKILLS

Business Development

Sales and business development experience (B2B)

Account management experience

Customer relationship and engagement

Customer service

Project Management

Establish project plan baseline according with client needs

Determine project risk and plans

General project monitoring and support to accomplish goals in terms of quality, time and budget.

Project finalization and evaluation with client

Coaching

E-business from MBA

Strategic analysis of businesses.

Diagnosis to identify business opportunities and technology development in e- business.

Marketing plans

CRM

Strong interpersonal skills

High level analytical capability

Goal oriented

Customer oriented

Strong communication skills

Persuasive with good negotiations skills

Ability to make presentations and give training

Ability to build strong customer relationships

Farmer mentality to manage existing accounts and hunter mentality to get new business.

Fast learner

RELEVANT EXPERIENCE:

BUSINESS DEVELOPMENT, ACCOUNT MANAGEMENT AND CUSTOMER PROJECT MANAGEMENT:

COMMERCIAL MANAGER LATIN AMERICA. OPTIMACOM CORP- 2014- 2015 Accounts: Ericcson, Torrecom, SBA, Digicel, Movistar.

CUSTOMER SERVICE SUPERVISOR. LIBERTI SPRING- MONTMAGNY QUEBEC 2010- 2011

CUSTOMER PROJECT MANAGER.OPTIMACOM CORP – COSTA RICA 2009. Account Huawei.

Client acquisition.

First contact representative with client’s decision-makers.

Analyze market opportunities to get involve in tenders and new projects. Opportunities.

Project support to achieve goals in terms of quality, time and budgets.

Customer service to resolve issues and assure client satisfaction.

Contract management.

Business strategy.

Chronological sequence of experience:

Commercial Manager Latin America

Optimacom- corp. (engineering for telecommunication sector), Remote. January 2014 – Present. www.optimacom-corp.com

Spanish as a Second Language Teacher

Cegep de la Pocatiere - CEC de Montmagny January

2012 – May 2013.www.cegeplapocatiere.qc.ca

Customer Service Supervisor

Liberty Spring (springs for automotive business), Montmagny, Canada April 2010

– November 2011.www.libertyspring.com

Customer- Project Manager

Optimacom- corp. (engineering for telecommunication sector), San José de Costa Rica, January to December 2009).www.optimacom-corp.com

References available upon request.

Contact this candidate