Customer Service Manager

Bitrell Scott

Assistant General Manager

Harvest, AL

**********@*****.*** - 256-***-****

WORK EXPERIENCE

Manager

Buffalo Wild Wings - Huntsville, AL - February 2010 to Present Responsibilities

• Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

• Developed and maintained exceptional customer service standards.

• Ensured proper cleanliness was maintained in all areas of the bar and front of house.

• Regularly updated computer systems with new pricing and daily food specials.

• Worked closely with the chef and cooks to determine menu plans for special events or occasions.

• Involved in all liquor and beer ordering and inventory. Efficiently resolved problems or concerns to the satisfaction of all involved parties.

• Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

• Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

• Developed and maintained exceptional customer service standards.

• Optimized profits by controlling food, beverage and labor costs on a daily basis.

• Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

• Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.

• Built sales forecasts and schedules to reflected desired productivity targets.

• Performed restaurant walk-throughs to gauge timeliness and excellent service quality.

• Carefully prepared weekly payroll to keep up with projected revenue for the week.

• Counseled and disciplined staff when necessary.

Assistant General Manager

Jacks Family Restaurant - Huntsville, AL - March 2004 to September 2010 Restaurant manager with a solid track record of running restaurants successfully, starting from marketing and brand promotion, competition research, business development, and identifying target customers to an active supervision of every part of the restaurant operations including service level, menu quality, staffing and financial aspects.

• Managed the overall performance of food service facility and kitchen operations.

• Directed the recruitment, interviewing, hiring, training, motivation and evaluation of crews.

• Oversaw the quality of recipes, service standards, and sanitation practices.

• Controlled fiscal aspects of business operations and met financial goals.

• Coordinated work schedules, ordered food and supplies, and developed restaurant team.

• Supervised the preventative maintenance and upkeep of equipment, facility, and grounds.

• Ensured a safe workplace and pleasant guest service experience.

• Maintained customer relations and coordinated promotions to drive new.

• Managed total restaurant operations in areas of staff management, customer relations, vendor relations, budgets, inventory control, and purchasing of food, beverages and small wares.

• Recruit, train and schedule a full working staff of up to 30 crew members

• Streamlined controllable spending in an on-going effort to meet weekly overhead expenditures.

• Appointed Safety Committee; communicated with area safety managers.

• Promoted new business through participation in community events. Restaurant manager

KFC - Talladega, AL - March 1997 to March 2004

with a solid track record of running restaurants successfully, starting from marketing and brand promotion, competition research, business development, and identifying target customers to an active supervision of every part of the restaurant operations including service level, menu quality, staffing and financial aspects.

• Ensuring the highest standards of food and beverage service.

• Keeping control of labor and food costs.

• Ensuring Health & Safety and also hygiene procedures & standards are maintained. Having an in-depth knowledge of all menus.

• Responsible for recruiting, training & developing restaurant staff.

• Dealing with and resolving customer complaints.

• Give legendary customer service, by providing excellence in every visit Maximizing all business opportunities to drive sales.

• Communicating with the kitchen staff to ensure efficient food service.

• Ability to create a great atmosphere

• Compliant with state and federal labor laws

• Monitoring sales and then writing informative reports for the restaurant owners. EDUCATION

Talladega College - Talladega, AL

August 2002 to December 2005

variety of situations and environments

potential first generation college graduates

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