Service Data

Frank Nawrocki

** ********* *******

North Haledon N.J. 07508

**********@*****.***

Professional Experience:

ICE/NYSE

Data Center Operations

**-**-** - **-**-15

1Break/fix via e-mail ticketing, Service Now.

2Inventory control via Service Now DB for purchasing, Building inventory, adds installs and moves..Provided on site support for installs, rack and stack, all cabling fiber, copper

3Provided access/escort for vendors break/fix. Hitachi, IBM, NetApp, EMC

4Break/fix resolutions, using Fluke meters. Replacing any cabling as needed.

5 Provided support to various BU's during turnover/turnup of installs.

6 Provide access/escort for colo-clients

7 Configure HP Proliants servers with drives, CPU, memory, dimms according to

planners requirements

8 Running tape sessions on SL8500

Mercedes Benz

Data Center Tech

08/14-12/14

1 Contract hire for deco of legacy datacenter

2 Removal of cabling

3 Inventory of servers, storage devices, mainframes for disposal

Morgan Stanley Data Centers

Field Analyst 02/11-03/14

1break/fix via e-mail ticketing, Service Now.

2Inventory control via Arriba DB for purchasing, Building inventory, adds installs and moves..Provided on site support for installs, rack and stack, all cabling fiber, copper. and

3Provided access/escort for vendors break/fix. Hitachi, IBM, NetApp.

4Break/fix resolutions, using Fluke meters. Replacing any cabling as needed.

5 Provided support to various BU's during turnover/turnup of installs.

Clearwire/Sprint Wireless 07/10-11/10

QC Technician

1 Traveling to various sites in NNJ, NYC, for Quality Control checks and new construction 4G upgrades Clwarwire/Sprint wireless network.

2 Verfiying all work is to standards via a punch list of 141 items, including grounding, labeling, ice protection, power meters, conduit paths, permits.

3 Sending completed forms and corrrections needed to project managers via e-mail

4 Attending daily meeting via conference call for site walks and any new processes.

AT&T, Lucent, Alcatel-Lucent

Senior Communications Service Technician. 09/88-01/10

1 Install of racks and ladders, pulling of fiber and copper, terminating ends, patch panels, wall jacks.

2 Build outs of telecom closets and new labs.

3 Installing networking equipment, hubs, switchs, routers, modems,

4 Working on MDF for 3,000 end users, ISDN circuits, DS1 and T1.

5 Basic admin tasks machine names, set passwords, IP addressing, default Gateway, Sunbnet mask, port speeds, duplex settings.

6 Keeping inventory control via TASS for installs and connections.

7 Using Remedy for troubleshooting break/fixes.

8 Lead tech on various projects including building renovation, network equipment upgrades, cabling upgrades both copper and fiber cards, run connections wall fields.

9 Support tech for Merrill Lynch IMACS, troubleshooting, break/fix.

10 Support tech for 5ESS phone switch for Morgan Stanley.

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