Customer Service Administrative Assistant
Resume:
Joyce Warren
Etna, ME *****
Qualifications
Skilled and personable Office Assistant/Manager with over 9 years experience providing consistent, approachable customer service and full range of general office support.
Administration: Provide exceptional administrative support to peers and senior management. Success in streamlining office processes to increase efficiency and help improve service. Track financial data and accurately process customer payments. Outstanding communication skills; continuously project a professional image.
Management: Manage a 40 unit elderly housing complex, duties include coordinating repairs and maintenance. Assisting tenants with rental issues and finding necessary assistance agencies. Implementing policies and procedures for HUD.
Customer Service: Serve as a point of contact for customers, vendors and staff. Educate customers and visitors regarding company services and products. Efficiently schedule appointments and promptly respond to inquiries via telephone and emails.
Technical Skills: Adept with Microsoft Office. Capable of managing multi-line telephone systems and typing 65 words per minute with accuracy.
Key Strengths: Excel at developing relationships with staff, management and customers. Organized and entrusted by management with confidential material.
Professional Experience
D.A. Pearson Heating Oils, LLC 8/2010 – 10/ 2015
Administrative Assistant - Served as point of contact, fielding and routing calls, greeting customers, all aspects of human resources. Performed wide range of office functions, accounts payable, customer complaints.
Bonney Staffing 3/ 2010 – 8/2010
Temporary Agency general office work
Bay Landing Apartments - Boothbay Harbor, ME 8/2007 - 2/2010
On- site property manager. Manage 40 unit elderly housing complex. Assist tenants with problems with their apartments and individual concerns on a case by case basis. Ensuring confidentiality of all their personal documents. Coordinate activities such as picnics, speakers, dinners etc. Schedule and coordinate all maintenance work to include contract negotiations with vendors for a variety of services. Support families with finding necessary agencies for support to improve quality of living for residents.
Boothbay Region Greenhouses - Boothbay Harbor, ME 10/2004- 1/2008
Administrative Assistant - Served as point of contact, fielding and routing calls, greeting customers, human resources. Performed wide range of office functions, processed new employees, accounts payable, customer complaints, part of the administrative team. Also, worked in floral shop and garden center, when required. Many other duties as needed.
Kentucky Department of Families and Children 11/2001 – 12/2003
Secretary III - Worked for Foster Care Recruitment, helped organize fund raising events for Foster Family Recruitment. Assisted with organizing, training and maintaining family training records. Gathered confidential background information on potential families and ensured confidentiality at all times. General office duties.
Professional Certifications
M.S. Psychology, Kaplan University
B.S. Psychology, Kaplan University
A.A.S. - Andover College, Portland Maine
Human Resources Certification - Boothbay Adult Education
References
Susan Saviekonis
Maritime Apartments
Bath, ME 04530
Bob & Kitty Boyd
Boothbay Region Greenhouses
35 Howard St
Boothbay Harbor, ME 04538
Brenda Brown, Deputy Director
Bangor Housing Authority
133 Davis Rd
Bangor, ME 04401
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