Customer Service Representative

Cell: 1-416-***-****

Grace Cecil #***, *** Bonis Avenue, Toronto, Ontario, M1T3V6, CANADA

*****.*****@*********.**

Objective: To work in a challenging position – Customer Service Representative

Summary:

Over 8 years of experience in sales & service over the phone

Experience in a call centre environment and handles both outbound and inbound calls

Result oriented and regularly met and exceeded the quality and performance targets including call-handling time.

Promote sales, providing customer support and selling new products and services to existing customers

Experience in resolving customer issues in a timely and professional manner

Experience in handling irate customers by empathizing with them as well taking control of the call and meeting their needs by providing solutions to them in the best possible way to make them satisfied.

Provide the best customer service by applying the company’s policies, practices and procedures.

Fast learner and can adapt to new techniques and environment.

Strong analytical and organizational skills combined with teamwork and leadership quality.

Excellent verbal and written communication skills

Work Experience:

January 2015 – April 2015

Account Manager - Collection Group Of Canada

Maintain the customers accounts

Multitasking on various applications to accomplish customer requests

Fix the automated payments for the customers

Take credit card and bank account payments to pay their bills

Achieve sales and quality targets consistently by providing excellent customer service

Up selling special products to clients during a routine call

June 2013 -- January 2015

Customer Service Representative – Canadian Bible Society

Taking inbound calls form the customers and updating their files and answering their queries in a friendly manner.

Making outbound calls to the donors and promoting the Canadian Bible Society vision, and thus raising funds.

September 2008 –March 2012

Customer Service Representative – Trader Corporation

Acquired new businesses from the customers

While selling provided the Customers the best customer service and answered all their queries in a professional manner

Consistently exceeding sales targets and quality targets

Recognized as one of the top five sales achievers in the province of Ontario.

Handled irate customers in a professional manner and retain their business.

Negotiated and finalized the new business for the company.

Managed and handled the accounts of the private and business customers.

October 2007 – June 2008

Customer Service Representative (Part-Time) - Bell ExpressVU

(Account management and new business)

Managing Customers accounts

Taking inbound calls regarding their satellite services.

While servicing the clients looked for opportunities to upsell them with features and the channels, which would benefit and satisfy them.

Consistently exceeded sales targets and quality targets.

Solving complex problems of customers coordinating with technical support etc.

Top sales performer and generated highest revenue for the company.

Recipient of Quarterly award and Employee of the month for March 2008.

Education and Training:

B.A. English (University - Bachelor’s Degree)

M.A. History (University - Masters Degree)

Reference upon request

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