Customer Service Care

Profile/ Objective

To find a challenging position and contribute effectively in commitment to services channeled towards the growth and development of your organization.

Excellent numerate and analytical skills, good and effective interpersonal skills, Oral and written communication

Natural team player with leadership skills

Self-starter who can work independently

Ability to work with or without supervision under pressure, creative mind, team leadership, outgoing personality with great enthusiasm

Excellent time and resources management

Proficient use of Microsoft Applications

Bio Data

Date of Birth: 26th May, 1980

Marital Status: Single

State of Origin: Lagos State

Education and Training

Nigerian Institute of Management (Chartered)

2009

Proficiency Certificate in Management

Obafemi Awolowo University, Ile- Ife 2007

BSc. Economics

Certificate in Desktop Publishing 2000

Festac Grammar School, Festac Town, Lagos 1995

Senior School Leaving Certificate.

Work Experience

MTN Nigeria Communication

Online Customer Care Representative Sept ’11 - Date

Handling incoming calls on various MTNN products and services

Resolve customer complaints ensuring both internal and external customers are satisfied, raise orders, and escalate when appropriate

Customer Account Management – follow up on bills and query resolution, upselling and cross selling of products and services

Deliver professional call handling activities, creating a positive perception of effective customer support delivery

MTN Nigeria Communication

Customer Care Representative- SIM Registration Agent April ‘10 – Sept ‘11

Ensure MTN customers’ SIM cards are registered on the network

Identify and resolve customer queries

Maintain acceptable level of quality service

Schedule appointments with our customers

Conduct customer surveys, promos and escalate issues

Promote MTN products and services to current and potential customers

Provide advice to customers on what packages will suit their needs

Time Properties, Area 11, Garki, Abuja Jan ’10 – March ‘10

Client Services Administrator

Provide administrative supports to sales and marketing team

Prepare daily reports and follow up with our customer

Establish and maintain client data base for optimal utilization

QED Technologies Ltd (ICT) Sept‘09 – Dec ‘09

Marketing Executive

Sale of company products and services

Maintain cordial relationship with our customers

Provide support services to clients

Collate weekly and monthly activity reports

Identify areas of business opportunities.

Collate weekly report on quotations and invoices.

Pick up company cheques from clients

Kano State Pension Fund Trustees (NYSC) Aug ‘08- July ‘09

Office Assistant

Ensure the office environment is maintained

Respond to incoming phone calls, filing, photocopying

Raise requisition for office stationeries

Stevebams Nigeria Limited, Festac Town, Lagos 1995- 2001

Admin/ Logistics Officer (Shipping Clearing and Forwarding)

Establish and maintain supplier accounts

Pay bills of custom duties

Ensure office files and records are securely maintained

Affiliates/ Professional Training

A.I.E.S.E.C - Member

MTN “How May I Help You” Customer Service Training

MTN Effective Communication Training

MTN Value Based Customer Service Training

2003- Date

Nov 2009

Aug. 2012

March 2013

Hobbies

Reading, Travelling, Meeting people and Swimming

References

On request

Contact this candidate