Manager Customer Service
Resume:
Sanjay Tiwari
Contact: +919********* (mobile) +917********* (home)
E-mail: **************@*****.***
Address: G-18, Block-3, Shahyadri Parisar, Phase-2, Bhadbhada Road,
Bhopal, Madhya Pradesh, India
Objective
Award-winning and Results-focused individual looking for an Senior Executive Assistant or equivalent position with Prudential. Bringing skills in providing high-end administrative support to various executives. Demonstrated ability to take accurate instructions and transforming them into appropriate actions.
Summary :
Senior administrative executive with 20 years of experience.
Technical
Adept at using facsimile machines, scanners and photocopiers.
Administrative
Proficient in office organization and book keeping.
Effective digital cataloging skills along with file organization.
Ability to store data electronically, and arrange it effectively so as to retrieve it instantly when required.
Skilled in making travel and stay arrangements for clients.
Ability to shift appointments when needed and timely informing the respective parties regarding the change.
Clerical
Efficient in filling out forms and helping clients in the same.
Knowledgeable of office inventory keeping and management.
Outstanding and accurate typing skills.
Ability to generate correspondence including business letters as per instruction.
Communication
Outstanding and clear communication skills.
Excellent presentational skills.
Understanding of the PR etiquette and efficient in public dealing.
Ability to handle daily correspondence via email and manual post.
Coordination
Ability to act as a liaison between higher executives and other employees.
Skilled in coordinating with all concerned parties and arranging conferences.
Proficient in organizing joint ventures that require extensive preliminary sharing of ideas among both parties.
Time Management
Excellent ability to prioritize tasks and manage them in an orderly manner.
Ability to assign time frames to due tasks and chase the time targets successfully.
Skilled in pre planning events and precautionary event management.
Proficient in maintaining the executive s calendar and issuing appointments as per availability and instructions.
Analytical
Effective problem solving ability.
Skilled in information ordering and conducting sequential tasks successfully.
Ability to research on a topic and produce relevant reports for review of the executive.
Experience :
Assistant Grade-3
In the office of Principal Revenue Commissioner,
Govt. of MP, Bhopal, Madhya Pradesh
March 2000 Present (15 years 7 months)
Duties :
Manage schedules for Commissioner,
Ensure that all travel details and logistics are managed properly,
Liaise with officers to schedule meetings and preparing materials,
Perform clerical tasks such as answering telephone calls and filing records,
Research information and draft letters and documents,
Greet guests and visitors and provide preliminary information,
Collect and analyze data to create meaningful reports,
Assist executives in preparing and delivering presentations,
Take staff meetings on behalf of the executive,
Manage staff and volunteers,
Provide personal assistant services to executives,
Manage photocopying and faxing activities,
Prepare meeting and seminar agendas,
Follow up on contacts and new ideas,
Provide regular updates on market trends and government policies,
Assist in developing and maintaining structures for corporate communication,
Monitor tasks delegated by executives and ensure that all projects come to fruition,
Ensure that inventory of office supplies is maintained efficiently,
Anticipate needed supplies and evaluate newly purchased office equipment,
Verify receipts of supplies and ensure that all payments are made in a timely manner,
Undertake supervision and appraisal activities,
Filter incoming mail,
Perform backup activities to secure information,
Record minutes of the meeting.
Skills:
Screen calls, manage calendars, and arrange meeting, travels and events,
Scheduling events and managing calendars,
Preparing reports and typing correspondence,
Working with all levels of managers, staff, clients and vendors,
Handle sensitive documents in a very confidential manner,
15+ Years experience in MS Word, Excel, PowerPoint, Outlook and internet research,
Handling multiple tasks at the same time,
Qualified to perform research work for specific assignments and projects,
Take initiative and execute assigned tasks in a timely and flawless manner,
Strong teamwork acumen with a profound ability to work under extreme pressure,
Proficient in using office equipment such as fax machines and photocopiers,
Strong passion for working in a fast paced and result oriented environment,
Flexible schedule with exceptional interpersonal skills,
Committed to provide excellent customer service all times,
Bilingual: English and Hindi.
Branch Manager :
Aditi computers Ratlam
August 1998 February 2000 (1 years 6 months)
Branch Manager
F5 Computers Jabalpur
April 1995 July 1998 (3 years 3 months)
Education : Jaipur National University,
MBA
2015- 2017 (expected)
Jaipur National University,
PGDBM
2015- 2017 (expected)
APSU Rewa,
Bachelors Degree Arts with 65%
2010- 2013
ICS, Jabalpur
Diploma Computer Application
May-1995 Apr-1996
Diploma in Computer Application
NCHSE
Diploma GIS Mapping
May-2013 Jun- 2013
Professional Memberships/Awards:
Member of Spandan NGO, Anuppur, MP
Honoured with Best worker Award in FY 2005, 2006, 2007, 2009
Interests : Listening Music Watching Action Movies Internet Surfing,
Languages
English (Intermediate)
Hindi (Fluent)
References
Sudeep Das Gupta
Project Manager,
Tyconz
Professional
K K Khare
Commissioner,
Govt of MP, IN
Valid Passport : Yes
Contact this candidate