Customer Service Office

Career Objective

To create an impact and add value to the accomplishment of my organization’s corporate goals thereby guaranteeing increased company revenue and opportunities for growth and development.

Experience

Online Customer Care Representative, MTN Nigeria August 2011 – Present

Attend to customer queries on a daily basis and ensured full customer satisfaction.

Provide quality customer service on every call.

Enlighten and educate customers on new products and initiatives within MTN.

Promote teamwork and organizational success.

Review monthly publication of effective techniques, listened to recorded conversations for purposes of improving customer service skills.

Follow through on customer queries ensuring prompt resolution and feedback at all times.

Federal Capital Territory Administration, (FCTA, Abuja) NYSC, March 2010 – Feb 2011

Establishment and Training department

Assistant Administration Officer

Assisted the Director with work routine and schedules.

Kept and updated staff records

General office management including the purchase of office stationery, diesel and office appliances.

Maintained employee files and the filing systems.

Evaluated retirement benefits

Documenting Corpers Information

Assisted efficiently in the day to day operations of the Office welfare.

Education

Anambra State University Uli, Anambra State 2009

B.Sc. (Hons) Public Administration, Second Class Upper.

Professional Affiliate

Nigeria Institute of Management (Graduate Member)

D.O.B 21st June 1986.

Skills

Numerate with a keen attention to detail.

Customer focused with flexibility to adjust to unplanned situations.

Effective analytical & reporting skills.

Highly motivated, adaptable, organized and perceptive.

Flexible team player with good interpersonal and communication skills.

Demonstrate sound work ethics.

Hobbies: Networking, sports and travelling.

Referee

To be provided on request.

Contact this candidate