General Manager

JOSEPH R. MANCHESTER

**** ******* ******* *******, ** 94555

Phone 510-***-****

E-Mail: *************@********.***

QUALIFICATIONS SUMMARY

Energetic, dynamic, and accomplished general manager with a track record of progressive growth and experience in managing the sales, budget development and asset management functions in highly competitive markets. Energetic self-starter with comprehensive knowledge of the policies, procedures, processes and techniques required to drive sales and profitability, building top-performing customer-focused teams while achieving organizational and customer objectives. Highly disciplined and a resourceful team leader with the skill to leverage exceptional cross-functional behavior competencies with the capacity to multitask in a fast-paced environment and manage competing priorities with ease. Exceptional communication skills with the ability to work with diverse groups while inspiring confidence at all levels.

CAREER ACHIEVEMENTS

Consistent record of exceeding established goals in revenue attainment and corporate EBIT.

Exceeded on-time delivery performance goals; achieved 98.1% on-time delivery vs. a target of 95.5%.

Proven skills in implementing innovative sales and service offerings resulting in additional revenues and contributing to growth in market share.

Recognized as a National top performer out of 61 districts by achieving 37.5% EBIT and received the coveted CORT Gold Ring during tenure as District General Manager for Cort Trade Show & Events.

Beat 4th quarter of 2013 target goal of $10mil by $2mil with strong sales presence and outstanding operational execution.

CORE COMPETENCIES

Operational ManagementCapital Budget DevelopmentQuota and Goal AttainmentVendor ManagementTeam Building & LeadershipThird Party Logistics / 3PLForecastingWarehousing- Oracle/WMS/TMSStaff Training & DevelopmentExpense & Cost Control Contract NegotiationsP&L AccountabilitySix Sigma Green Belt TrainedProject ManagementOSHA ComplianceAsset & Fleet Management

B2B Sales & Marketing

Union NegotioationsHuman Resources

ISO and SOX Compliance

Project EstimatingEmployee Discipline & Termination Processes

Trade Show & Event

PROFESSIONAL EXPERIENCE

Accountable for the development, execution and achievement of stated financial objectives including budget development and control, full P&L accountability, expense and cost control initiatives, forecasting, sales growth, vendor management, and customer relations. Proven experience in leading, motivating and building top-performing, customer-focused teams and sustaining exceptional customer satisfaction levels. Responsible for driving business results through effective coaching of sales teams in the key areas of revenue growth, expense management, execution of processes and programs and providing best-in-class customer service.

Google Express/Adecco, San Francisco, CA 2014-Present

Founded in 1998, Google’s mission is to organize the world‘s information and make it universally accessible and useful.

Distribution Center General Manager

Manage and lead team of over 30 leads and shift coordinators as well as 160 operators, shipping over 6000 parcels a day, 7 days a week. Maintain safe, effective and efficient operations while driving operational goals of cost reduction, on-time delivery, and marginal error rates. Interface with Google engineering team on development and creation of new software tools to improve operations. Responsible for project management associated with developing new processes, improvements, and rollouts of new technology with Google’s distribution centers. Directly engage with multiple teams across the project to coordinate and improve overall operations.

-As San Francisco Distribution Center GM - instituted organization hierarchy system and multiple building improvements as well as process improvements to reduce costs.

-Developed safe, efficient, and enjoyable working culture along Google ideals. Reduced headcount to decrease cost and increased operational performance at the same time

-Runs project management for multiple aspects of operation via coordination with engineering, merchant partners, inbound logistics, outbound logistics, space planning, fulfillment, and courier partners

Service West, San Leandro, CA 2013-2014

Service West is the largest independent contract furniture installation company in the US as well as a major commercial move and lite construction. Headquartered in San Leandro, California a short drive from Oakland International Airport, in the East Bay area we are a progressively managed and technologically advanced company with a 31-year history in meeting the requirements of prevailing-wage projects in the public and private sectors.

Branch General Manager

Provided leadership and guidance for the Branch operations with ultimate responsibility for the overall SW Branch performance and attainment of stated financial goals and objectives for the San Francisco Bay Area. Directed sales, safety, logistics, transportation, installation, and storage operations for a 300k sqf warehouse, 24/7/365 - WMS/TMS. Fleet maintenance and Safety checks. Grew 4th quarter revenue to 12mil vs. a goal of 10mil.Accountable for overall financials, personnel management of 300+ union installers and non-union employees, HR, recruiting, sales and branch accounts and Dealer partners generating $26+ million in annual revenue.

CORT FURNISHINGS, Hayward, CA 2012-2013

CORT, which was founded in 1971 with the merger of four small regional furniture rental companies, is today the nation's largest provider of rental furniture, accessories and related services in the industry. CORT provides high-quality furniture to both individuals and corporations who desire flexibility in their furnishing needs.

Director of Operations

Provided leadership and guidance for the district operations with ultimate responsibility for the overall CFR district performance and attainment of stated financial goals and objectives for the San Francisco Bay Area. Directed logistics and transportation operations, 24/7/365 Warehousing- /Oracle V2 System/WMS/TMS. Fleet maintenance and Safety checks. Set-up new accounts, contracts and sites of service. Accountable for overall financials, personnel management of 60+ employees, recruiting, and district accounts generating $20 million in annual revenue. Ensured compliance with DOT FMCSRs and OSHA regulations.

DIAKON LOGISTICS 2010-2012

Diakon Logistics is a national 3rd party logistics company (3PL), providing dedicated transportation, warehouse and home delivery services to national, regional and local retailers.

Site Operations Manager

Directed logistics and transportation operations for a Major Fortune 500 Retail client. 24/7/365 Warehousing- Oracle/WMS/TMS. Fleet maintenance and Safety checks. Set-up new accounts, contracts and sites of service. Accountable for overall financials, personnel management of 100+ employees, recruiting, and district accounts generating $4 million in annual revenue. Responsible for contract negotiations for and performance for owner/operator contract drivers. Ensured compliance with DOT FMCSRs and OSHA regulations.

EXEL DIRECT, Milpitas, CA 2007-2010

Exel is part of the supply chain division of Deutsche Post DHL, the world's leading logistics group, with more than 500,000 employees in more than 220 countries and territories around the world and annual revenues of $93 billion.

General Manager

Directed logistics and transportation operations Major Fortune 500 Retail client. 24/7/365 Warehousing- Oracle V2/WMS/TMS. Fleet maintenance and Safety checks. Set-up new accounts, contracts and sites of service. Accountable for overall financials, personnel management, and district accounts generating $10 million in annual revenue. Responsible for contract negotiations for and performance for owner/operator contract drivers. Ensured compliance with DOT FMCSRs and OSHA regulations.

Achieved company’s financial and budgeting goals and expectations through effective organization, implementation of tactical plans and employee training and development.

Exceeded Client In Home Survey results 10 out of 12 months during 2008 through daily training with Team Customer/Situation Role Play.

Executed the flawless implementation and recruitment for a new start-up location DC of 650k sq/feet of space in Sacramento during 2009.

CORT TRADE SHOW & EVENTS, South San Francisco, CA 2005-2007

CORT, which was founded in 1971 with the merger of four small regional furniture rental companies, is today the nation's largest provider of rental furniture, accessories and related services in the industry. CORT provides high-quality furniture to both individuals and corporations who desire flexibility in their furnishing needs.

District General Manager

Provided leadership and guidance for the district operations with ultimate responsibility for the overall CTSF district performance and attainment of stated financial goals and objectives for the South San Francisco and Seattle offices; territory covers a total of six states and western Canada. Initiated sales and marketing strategies;coaching sales staff to aggressively pursue and exceed performance goals.

Developed and implemented business development strategies for B2B sales representatives accounting for $4+ million in annual revenue.

Recognized as a National top performer by achieving 37.5% EBIT up from 11.2% and received the coveted CORT Gold Ring during tenure as District General Manager for Cort Trade Show & Events.

Exceeded 2007 revenue goals by $250,000+ in 3 out of 4 quarters of 2007; exceeded Sales and EBIT goals for two consecutive years.

LANIER PROFESSIONAL SERVICES, South San Francisco, CA 2004-2005

Lanier Worldwide, Inc provides document management solutions. Its solutions include digital multifunction products, printers, multifunction facsimile, scanners, digital duplicators, and wide format systems, as well as facilities management and outsourcing.

Area Operations Manager

Area Operations Manager for service accounts within the medical device, financial institutions, universities, legal, and technology sectors accounting for $16 million in revenue per year. Provided leadership and guidance to staff of 50+ operations managers, B2B sales managers and account associations in multiple sites. Full accountability for all P&L functions, strategic forecasting, revenue growth and expansion of services.

Managed multiple fulfillment and full-service network print centers; includes creative service, imaging services, mail room, shipping, receiving, asset management,fleet management and on-site help desk departments.

Defined and implemented continuous improvement methodologies targeted at reducing cost and time requirements associated with printing processes, effectively increasing project efficiency and reduced downtime.

PITNEY BOWES MANAGEMENT SERVICES, San Francisco, CA 2001-2004

Operating in over 130 countries, serving two million companies, Pitney Bowes software, hardware and services help companies engage customers, gain business insight, manage document workflow and improve mail performance.

Area Operations Manager

Managed the West coast operations of a top Fortune 500 Pitney Bowes national account generating $20 million in annual revenues as well as responsible for the day-to-day operations of the San Francisco Regional Document Solution Center to include the supervision of 250+ staff in multiple locations across the U.S.

Direct accountability for all P&L responsibilities including forecasting, revenue generation and expansion of service offerings.

Grew West Coast contract from $4 million per year to $20 million by cultivating best in class processes and customer service.

EDUCATION AND CERTIFICATIONS

Bachelor of Arts in Business Administration

TECHNICAL EXPERTISE

Microsoft Office Suite MS Project MS Access MS Exchange/Outlook

Adobe Acrobat 5.0 Visio 5 Six Sigma Green Belt Training Adobe Illustrator 10.0 Velocity Lotus Notes Eudora Pro Photoshop 7.0 PeopleSoft Oracle Warehousing- WMS/TMS Kronos SAP RedPrairie

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