Customer Service High School
Resume:
Yanelis Muñiz
* *** Battles Farm Dr, Brockton, MA 02301
: *******.*****@***.***
Objective
To obtain a challenging, motivating and satisfying position within an organization that will allow me to pursuit my professional development while contributing to the success, profit and growth of such organization.
Highlights
Extensive customer service experience
Excellent interpersonal communication skills
Flexible Schedule
Bilingual (Spanish)
Extremely productive in a high volume, high stress, environment
Ability to remain calm in crisis situation
Experience
Boston Medical Center
Administrative Service Assistant II 2014 - Present
Handling and booking all diagnostic appointments for patients seeing specialist
Scheduling and rescheduling appointments and new patient referrals
Getting insurance authorization for patients MRI,CT and WorkComps
Taking and directing messages from patients, Doctors and or pharmacies
Via email, fax, phone or mail
Brockton Neighborhood Health Center
Clinical Secretary 2013 - 2014
Answering and directing consumers calls
Scheduling inside and outside consumers appointments
Processing inside and outside referrals
Check in and checkout consumers
Processing daily encounters
Children’s Place
Sales Associate, 2009 - 2013
Maintain an active awareness of the merchandise available in the department and store; directing customers as needed.
Operating a computer for customer checkout, daily closeout, shipment receiving, etc.
Handle all customer concerns in a proactive, positive manner
Deal with a diverse customer population
Handled all transactions, both in person and via telephone
TELLO’S, Retail Store
Assistant Manager 2007 - 2012
Responsibilities included assisting customers with special needs or requests
Assisted clients in selection of merchandise
Recommend, select, and help locate or obtain merchandise based on guest needs and desires.
Duties included opening and closing the store
Training new recruits
Handling managerial functions if needed.
Education
High School Diploma, 2008
Brockton High School - Massachusetts
Medical and Community Interpreter: Certificate, 2013
Massassoit Community College
CPR: Certificate 2012
Computer Skills: PC Windows, MS Office: Word, Excel
Language skills: Spanish: speak, write and read
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