Customer Service Sales

DORIAN L. MARTIN *** Parkview Terrace lane, jamestown, nc 27282

Home: 336-***-**** Work: 336-***-****

MANGEMENT & SALES CAREER PROFILE

Seeking to Accelerate a Broad-Based Skill Set, the opportunity for employment is based on establishing a Sales/Management Development Portfolio, which develops a profound capacity of scopes within the “customer-friendly culture”.

Core Knowledge & Skill areas:

Customer Relations

Client Negotiations

Business Practices

Personnel Recruiting

Inventory/Display Strategies

Solutions Selling Strategies

Team Training & Mentoring

Service Solutions

Personnel Scheduling

Employment Status

Currently, I am seeking opportunities for advancement. Furthermore, I am currently in an online BA program for Business Administration at Virginia College of Birmingham, AL. My expected graduation is spring of 2016.

My current employment plan continues with my acceptance into two Master’s programs. One is a Business Administration focusing in Leadership, while the other option is a concentration in project management with scopes in law and human resources.

Dorian Martin

109 Parkview Terrance Lane

Jamestown, NC 27282

***********@*****.***

Home: 336-***-****

Cell: 336-***-****

Dedicated customer service manager with 7+ years of experience in “big box” retail and home improvement service settings. Consistently achieve customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.

Respected builder and leader of customer-focused teams; instill a shared and enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operational policies.

Areas of Expertise

Customer Service Management

Complaint Handling & Resolution

Customer Satisfaction Enhancement

Sales & Margin Improvement

Teambuilding & Training

Cost-Reduction Strategies

Professional Experience

Home Depot Durham, NC

Sales Associate 08/15 to 10/15

Involve in large appliance sales and direct customer interaction and service.

Perform store duties of stocking, customer service, and consulting.

JR Cigars Inc Burlington, NC

Call Center Representative 06/15 to 9/15

Provide retail and wholesale customer care.

Handle all realms of customer service from claims, purchasing, and process administration

Responded to client queries or complaints by phone or e-mail as appropriate.

Maintained contact with new and existing clients as instructed.

Assisted customers with order placement.

Forwarded important and serious matters to the seniors.

ADT Direct Connect Greensboro, NC

Sales Representative 10/13 to 12/14

Provided direct sales directives to customer base.

Customer base is located within a desired ratio of operation (door to door sales).

Assist in team leadership roles of training or maintain core objectives.

Collaborated with product development to develop marketing materials for use in client meetings and sales presentations.

Utilized public relations programs including articles, newsletters and marketing collateral material distributed during presentations to increase brand awareness and establish company as a leader in the field.

Recorded information regarding purchase orders and corresponding invoices.

G4S Securities Solution Greensboro, NC

Security Officer 08/11 to 02/12

Provide direct assistance to warehouse facility by maintain customer service, protocol, and access control.

Maintained order during emergencies.

Maintained records and drafted activity reports.

Prepared written statements and collected evidence.

Responded to violation reports and assistance requests.

AFLAC, Inc. Greensboro, NC

Sales Representative 10/10 to 07/11

Provided direct sales and customer service in a business to business selling environment.

Managed bills, policies, invoices, checks and contracts

Serve as primary customer service professional to receive direct sales calls and customer support issues.

Prepared accurate sales contracts within critical timelines.

Analyzed market trends to determine competitive market price.

Established agent and broker relationships, identifying product opportunities.

Explained to clients the terms and coverage of insurance provided in line with industry regulations.

Sears Holdings, Inc. High Point, NC

04/08 to 11/09

Brand Central Manager 09/08 to 11/09

Home Improvement Manger 04/08 to 09/08

Promoted to manager position to recruit, train and supervise 20+ customer sales reps and cashiers.

Fostered an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance.

Managed operations to ensure friendly and efficient transactions with “big ticket” purchases.

Devised ways to improve workflow or process improvements, thus allowing for more functions.

Exceeded all cost, quality and performance goals.

Optimized business productivity and performance by cross-training employees.

Provided advice to top-level management regarding finance, management, staffing and other issues and procedures.

Directed operations of financial business, gaining sales increase while reducing risks.

Sears Holding, Inc

Home Improvement Lead 07/07 to 04/08

Receiving Lead 03/06 to 07/07

Participated in promotional events for recently introduced brands.

Maintained relationships with new and existing customers.

Provided training to retail store employees on product display, promotion, and sales techniques

Advanced increasingly to responsible positions.

Culminated management roles within the oversight of a full-service loading dock and sales floor. Managed sales, inventory, merchandising and cost controls.

Maintained high standards in safety and complied with regulatory guidelines.

Supervised and developed staff.

Administered inventory planning controls to improve shipping, receiving, and stocking to reduce shrink. Participated in organizational staff meetings by offering constructive input/feedback.

Sears Holdings, Inc. – High Point, NC

Receiving Lead 02/04 to 03/06

Sears Holdings, Inc. Winston Salem, NC

Merchandise Customer Assist Associate Brand Central 06/03 to 02/04

Education and Training

Virginia College Birmingham, Al 04/12 to present

Enrolled in 4th year of Business Administration BA program with a minor in law.

Dean List 2012, 2013, 2014

Forsyth Technical College 08/06 to 07/07

Attended the Associate Nursing Program with a minor in business.

Florida A&M University Tallahassee, FL

9/95 to 5/97

Earned 80 credits within a 5 Year MBA concentration in business administration @ accounting.

Training:

Completed numerous courses in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment, safety, and organizational compliance.

Knowledge of Excel, Microsoft Office, QuickBooks, and Tax Preparation Software

Course content corporate law, human resources, managerial accounting, criminal justice, organizational psychology, and management.

During periods of unemployment crossed trained opportunities in the realm of taxes, real estate, and property management.

Contact this candidate