Customer Service Sales
Resume:
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*************@*****.***
Career Summary
Retail store management, customer service management, recruiting, purchasing, sales
Rent-A-Center June 2006 to present
The global leader in the “Rent to Own” furniture, appliance and electronics industry with over 3000 locations and $3 billion in annual revenue
Store Manager
Key responsibilities
Set daily and weekly goals related to stores sale activities.
Monitor planned results for sales measured by total revenue, customer growth, and same store sales.
Set daily and weekly goals related to stores collection activities and intervention on more difficult accounts.
Provide effective training and development through personal motivation and coaching
Schedule and organize all daily activities with follow up to ensure they are on task.
Maximize team member retention by creating a positive and productive work environment.
Train monitor and coach to ensure team member commitment to exceptional customer service.
Protect company assets through expense management, controlling inventory, product ordering and pricing, cash handling and store security.
Provide leadership and management for best possible store appearance and great customer experience.
Staffing of store team members including recruiting, interviewing, and hiring ensuring compliance with company policies and legal requirements.
Truegreen Chemlawn 1997 to 2006
One of the largest nationwide lawn care and landscape providers with over $1 billion in annual revenue
Customer Service manager
Key responsibilities
Overseeing and direct involvement related to branch collection activities and Company objectives with intervention on more difficult situations.
Heavy focus on customer service to avoid cancellation of contract.
Recruiting, extensive interviewing to ensure best possible candidate fit.
Direct involvement related to auditing of all new sales.
Purchasing of all branch office related products.
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