Project Management

KARLA RAMOS-WHITE

Cell: 678-***-**** *******@*****.***

SUMMARY

Dedicated to adding value thru optimization and constant process improvements by utilizing my skills and professional knowledge. All this with the main goal to contribute to achieving the goals and objectives established by the company. Always trying to stay ahead of any new theories or professional trends developed in planning. It is very fulfilling to bring benefit to the company by contributing my experience, education, and abilities; I would love to be a part of an institution where my personal and professional growth is promoted and encouraged.

EXPERIENCE

January 2014 /

September 2014

Head of the Strategic Planning and Project Office, MAPFRE BHD / Insurance

Assist in the planning and monitoring of strategic projects.

Define local Strategic Objectives that governed the company’s Strategic Planning, following the Balanced Scorecard methodology.

Define projects and indicators for measuring the strategic objectives.

Generate compliance reports of the strategic plans.

Create and implement PMO (Project Management Office) and project methodology.

Provide training in project methodology.

Create company's project timetable and monitor established compliance.

Ensure timely identification and communication of risks related to each project implementation and monitoring them.

Monitor and control all projects of the company and the performance of the project methodology.

June 2013 / May

2014

PMI Chapter Volunteer of Dominican Republic, PMI: Project Management Institute

Support documentation.

March 2008 /

December 2013

Process Management and Organization Analyst, MAPFRE BHD / Insurance

Design and develop project plans, implement and monitor strategic projects.

Manage time / cost and project resources.

Keep track of project statistics and conduct project monitoring report.

Identify operational risks, controls, and process indicators.

Develop, document and implement processes, policies, procedures, job descriptions, manuals, flow chart of processes and forms and elaborate process maps and chain of value.

Standardize and control company processes.

Provide business processes update training.

Identify and recommend process improvements to increase productivity.

Perform and document statistical analysis, time and motion of the operations. October 2007 /

March 2008

Surgical- Purchasing Agent, Covidien (Tyco Healthcare)

Develop reports and pending delivery orders, keeping the database up to date regarding the status of materials in transit to our plant, also responsible for following up on the arrival.

Provide support to the Supply Department; i.e. quotations to suppliers, filling out credit applications, etc.

Monitor the shipments dispatch, keeping communication with carriers, ensuring the best delivery terms, in regards to cost, delivery time and preserving the integrity of the merchandise.

April 2007/

October 2007

Project Planning, Systems and Procedure Division Analyst, Suprema Corte de Justicia

(SCJ)

Evaluate and improve the Judiciary process and procedures as well as management processes and administrative procedures.

Document processes and procedures and design process flow charts. July 2006/ March

2007

Project Administrator, Consultores Profesionales Ramos Camacho & Asoc.

Manage company resources.

Page 2

Client Acquisition.

Develop business plans.

Manage the company’s projects.

Recruit and hire personnel.

March

2005/September

2005

Project Auxiliary, Banco BHD

Documenting job descriptions.

Update employee information.

Develop an induction manual and forms.

Design and document processes and flow chart of processes. EDUCATION

2006 - 2008 Master’s Degree in Modern Management, Universidad Católica Santo Domingo. 2001 - 2005 Industrial Engineering, Pontificia Universidad Católica Madre y Maestra. PROFESSIONAL TRAINING

May 2014 PMP Prep Course (Preparation Course for PMP Certification– Project Management Professional), KIP Professional Development.

April 2014 Project Leadership Program: Success Keys, Errors and Good Practices, Barna Business School.

December 2013 Effective Risk Management for Project Managers Course, KIP Professional Development.

January 2012 /

February 2012

Integrated Management System Course ISO 9001, 14001 & 18001, Quality point Business School.

Official Certificate of Integrated Management System.

Quality Management Systems Certified Internal Auditor ISO 9001: 2008.

Certified Internal Auditor of Environmental Management systems ISO 14001: 2004.

Certified Internal Auditor of Occupational and Health Management Systems OHSAS 18001:2007.

July 2011 Project Management Experience and Techniques (PM Tricks of the Trade), KIP Professional Development.

July 2008 Consulting Techniques within Organizations, Universidad Complutense de Madrid. March 2007 / May

2007

Quality Management Course, ADECOI (Asociación Dominico Española de Compras e Inventario).

COURSES & SEMINARS

July 2013 Workshop: Measurement thru Management Key Point Indicators, Quality point Business School.

2010 - 2013 Workshop: Information Security, MAPFRE BHD / Insurance Workshop: Documenting Policies and Procedures, CP Consultores Culture & Service Program by Carlot & Asoc., MAPFRE BHD / Insurance

Module I: Effective Communication and Customer Service

Module II: Labor: Organization and Planning

Module III: Quickness (Do it fast, do it know & do it right)

Module IV: Handling Complaints and Objections

Course: Insurance for people, MAPFRE BHD / Insurance SKILLS

Languages Spanish, English

Software Microsoft Office, Microsoft Project, Microsoft Visio, ARIS System – Diagraming Process Tool, Clarity Tool – Project Management Tool. REFERENCE AND CERTIFICATES are available upon request.

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