Microsoft Office Director
Resume:
Indianapolis, IN ***** RI CHARD A. BAL L 806-***-****
*****@***.***
EMPLOYMENT
Area Director of Rehabilitation Aegis Therapies 2015 –
• Managed a large team of more than 30 FTE therapist and facility-level management for multiple rehabilitation programs and locations spanning across Southern Indiana. Position required travel approximately 60-80% of my time.
• Routinely performed site-visits to provide continuous rapport-building connection with Owners, Executive Directors, Director of Nursing Services, Admissions Coordinators, and Marketing & Sales Directors at each of my locations.
• Developed and rolled-out several company and facility systems to guide improvement of operational efficiency.
• Supported all of my direct-reports with improving clinical focus and industry compliance without diminishing operational success.
Director of Rehabilitation Heritage Healthcare 2014 – 2015
• Coordinated & developed a highly effective, efficient, and valued rehab team, consisting of over 30 direct-line reports.
• Formulated a multitude of clinical-based training programs for the therapist and virtually all the facility nursing staff on topics of improving individual skillsets, enhancing techniques, and safety methods for various scenarios.
• Organized, implemented, and instructed nursing staff on the importance, methods, techniques and safety measures for a restorative nursing program which I implemented after starting my position with Heritage Healthcare. Director of Rehabilitation Reliant Rehabilitation 2012 – 2014
• Promoted, organized, and lead departments at many different locations of SNF’s for the Texas region.
• Designed & delivered several clinical programs and trainings for rehab team members and for facility employees. Director of Rehabilitation RehabCare (Formerly Peoplefirst) 2010 – 2012
• Guided an effective team & highly respected rehab department for a large 144-bed predominately acute care skilled nursing facility. The population largely consists of tracheotomy and/or ventilated patients.
• Built and maintained a high marginal return; both financially as well as success in patient quality of care. Rehab Director of Operations Wellnest Rehabilitation 2009 – 2010
• Lead a successful team of physical, occupational, & speech therapist that provided the utmost quality of patient care, all while creating highest margin of customer & patient satisfaction, and superior key metrics.
• Built a great synergy between the customer; and myself, providing a valuable gateway to students of the on-site school for certified nurse-aide and medication aide. Over two days of direct instruction, I developed programs designed to help the students be prepared to safely and effectively accomplish their new positions. At the customer’s request, specific emphasis was placed on transfer safety and techniques, correct gait-belt use and patient specific modifications, range of motion types, techniques, precautions, among many other clinical topics. BUSINESS BACKGROUND & EXPERIENCE
President/Co-Owner
• Started Horizon Rehab in late 2009, having an occupational therapist as partner and company co-owner. Horizon was the sole therapy provider for, at our busiest, over 9 facilities; holding a total of 8 active contracts.
• As as active partner and business owner, I prided myself on going above and beyond with providing essential training and educational correspondence to all staff members for each of our customers.
• In mid 2014, I sold my ownership to my business partner in preparation of relocating north to Indiana. Education
Levelland, TX South Plains College 2004 – 2006
• A.S.B. – Business Administration & Management
Amarillo, TX Amarillo College 2006 – 2009
• A.A.S. – Physical Therapist Assistant
Lubbock, TX Lubbock Christian University 2009 – 2012
• B.S.M. – Organizational Management & Leadership
TECHNICAL EXPERIENCE
• Microsoft Office – Word, Excel, PowerPoint, Publisher, Access, and Outlook
• Therapy Billing Software – Casamba, Rehab Optima, Therapute, and more
• Medicare, Medicaid, and majority of insurances – Claims processes, dispute processes & procedures, and supporting documentation requirements and processes.
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