Supervisor
Resume:
Nicole Dechow
Birmingham, Alabama 35216
*******@*****.***
OBJECTIVE
A position where proven skills in the distribution industry will improve company productivity and customer relations.
PROFESSIONAL EXPERIENCE
Atherotech, Inc., Birmingham, Alabama 2013 – 2015
Shipping Supervisor 2014 – 2015
Directed all functions of the department including strategic planning, production, quality and documentation. Managed and developed staff through performance standards, training, appraisals, disciplinary actions and timekeeping. Handled the printing of 50,000 forms per month, including editing format and operating printers. Sorted and processed all incoming company mail daily. Developed relationships with vendors and ensured excellent service, timely reorders, inventory levels and contracts. Managed use and operation of all equipment. Resolved all supply/shipment issues and processed damaged package claims.
Consistently met or exceeded in-house production goals.
Instrumental in implementing a recycling program for Styrofoam coolers, decreasing costs by thousands of dollars per month.
Selected to serve on a team that redesigned our shipping boxes to save money, reduce labor costs and increase productivity.
Mastered UPS WorldShip and FedEx Ship Manager software, fulfilled supply orders daily
Client Operations Team Leader, Client Operations Specialist 2013 - 2014
Primary quality assurance specialist for new account submissions and PAF updates. Created supply orders for new accounts. Identified and resolved department and customer inquiries. Created cancelled test report daily and distributed case work to the team. Interacted directly with clients to answer basic and detailed questions about the VAP test, lipid abnormalities and test results, set up their UPS and FedEx shipping accounts, established web access, and provided test results. Routinely assisted supervisor on case investigations, delegation of responsibilities to staff, and training.
Received “Star Award” for naming Client Services’s new database program, “Atheropedia”
Awarded Quarterly Merit Bonus for high scores on the customer service guidelines including Customer Service Skills, Documentation on Accounts, Actions, Execution and Demonstration of Core Values
Represented the operations department in the SPARK 2014 Video Series which was highlighted at the national sales meeting
Consistently received excellent feedback in performance appraisals
Suggested having a contest within the department and rewarding the CSR that was able to sign up the most clients for emailed cancelled test notifications. This idea was immediately implemented and resulted in 33 accounts being signed up within one month.
ITAC Solutions, Birmingham, Alabama 2012 – 2013
Temp
For Surgical Care Affiliates, handled Federal and State regulatory filings and updated records for approximately 140 ambulatory surgery facilities and four surgical hospitals. Processed pharmacy permit paperwork for 30 facilities. Received exemplary reviews. Served several other large companies including Atherotech.
USXpress Enterprises, Inc., Chattanooga, Tennessee 2012
Commercial Driver
Operated commercial vehicle in 48 states and ensured on time delivery of freight including high-value and hazardous materials loads for the CEVA Logistics dedicated account. Completed all paperwork in a timely and accurate manner according to company guidelines. Used DriverTech system on a daily basis to communicate with dispatch. Adhered to all Federal Motor Carrier Safety Regulations. Performed daily pre-trip and post-trip inspections of tractor and trailer.
Western International Recovery Bureau, Federal Way, Washington 2009 – 2012
Administrative Assistant
Responsible for all daily operations of high volume repossession office including receiving and entering all new assignments, updating accounts on online sites, data entry, filing, cash handling, billing and record keeping. Coordinated all repossession activities and dispatched agents. Arranged transport of repossessed vehicles to various auctions. Handled all client and customer inquiries.
EDUCATION and TRAINING
Bellevue College, Bellevue, Washington 2007 – 2009
Maintained 3.7 GPA
Commercial Driver Services Program, Lakewood, Washington 2012
Graduated program with a 3.8 GPA, and obtained Class A Commercial Driver’s License with all endorsements, including HazMat.
P. A. C. E. American Society for Clinical Laboratory Science 2015
Certification in Packaging and Shipping Infections Materials
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