Bren Ridley

303-***-**** • **** Concord Ct, Highlands Ranch, CO 80130 • acsb75@r.postjobfree.com

Experience:

Farmers Insurance: 2014- Present

Agent/Owner

I own and operate Farmers of the Rockies. As the business owner, I’m responsible for all aspects of my business. My sales activities include: prospecting, cross selling, building relationships through leads groups, utilizing social media, developing marketing plans, and most importantly closing business. My operational responsibilities include: forming relationships with my 250 clients, providing exceptional around the clock customer service, hiring, mentoring associates, and budgeting. I won Farmers most prestigious award, the Blue Vase, for selling ten life policies in the first six months of becoming an agent, if not achieved this award is never available again. I accomplished this goal in one month. I also received the Topper Club sales achievement award.

Gulf States Toyota: 1988 - 2013

I worked for Gulf States Toyota, a billion dollar automotive distributor, for 26 years. Throughout my career I was promoted several times, while maintaining my current responsibilities. In 1988 I served as Manager, Media Services and A/V Support. I created an in-house media production department, saving the company over $250,000 per year, versus outsourcing to ad agencies. Myself, and one production assistant, produced executive presentation materials including: presentations; corporate videos; printed materials; websites; and social media assets. We used Adobe Creative Suite, Final Cut Pro, Motion, iPhoto, GarageBand, Pages and Keynote to produce agency quality media, exclusively on Macs.

Every year we had a major business meeting, and I was responsible for the million-dollar audio/visual budget. I facilitated executive media production, audio/visual setup, and show execution. I also produced and directed the Toyota Texas Bass Classic, the only nationally televised fishing tournament, saving the company an additional $75,000 per year. My responsibilities also included enterprise wide audio/visual support, including A/V support for over thirty conference rooms, three large multipurpose meeting rooms, and an auditorium in a 450,000 square foot facility, as well as several remote locations. In 2008 I was promoted to Manager, Media Services / Business Center. I kept my responsibilities in Media Services, and took over the Business Center. The Business Center included five associates, three corporate mailrooms, a receiving dock, and print shop. The print shop averaged 400,000 copies per month, which composed mostly of training materials that I designed. This resulted in a savings of over $200,000 per year, versus outsourcing to FedEx Office Services. I revitalized the department, increasing customer service survey results from 78% very dissatisfied to 95% very satisfied. In 2010 I was promoted to Service Delivery Manager, Media Services / Business Center / IT Support Desk, while maintaining my responsibilities in Media Services, and the Business Center, I was given the responsibility of the IT Support Desk. The IT Support Desk was understaffed and included four full time associates, as well as one contractor. Overhauling the support desk saved the company over $250,000 per year, versus outsourcing to IBM. The support desk had a poor customer service reputation, high turnover, and very low first time resolution rates. I improved both the customer perception, and first time resolution rate, by increasing training, documenting improved processes, and recruiting the right associates. Associate survey results improved from 57% dissatisfied to 89% very satisfied. In 2011, I was promoted to Service Delivery Manager - Media Services / Business Center / IT Support Desk / Network Team. I maintained my previous responsibilities and added the network team. The network spanned twenty states and three continents, connecting over 2,500 PCs and mobile devices. I minimized downtime and provided customer service during outages. My responsibilities also included LAN/ Wi-Fi networks in the 450,000 square foot headquarters, parts distribution warehouse, vehicle processing facility, executive’s homes, and corporate jets. Additionally, I was responsible for the enterprise wide VOIP communications system, and over saw a multi-million dollar telecommunications budget. I supervised six associates, and improved processes, resulting in a savings of over $575,000 per year, versus outsourcing to IBM. Education:

Bachelor of Business Administration (BBA), Marketing, Oklahoma University Licenses and Certifications:

Property and Casualty Insurance License

Life and Health Insurance License

Variable Securities Series 6 License

ITIL Foundation Certification

Skills:

Excellent communicator – public speaker, written, and oral Knowledge of all aspects of video production, graphics design, corporate presentations, and printed materials Audio/Visual – tier 3 level support, installation, management of large venue setup, and live show direction Mastery of Adobe Creative Suite, Final Cut Pro, Motion, Keynote, iPhoto, GarageBand, Pages and Microsoft office Troubleshooting Macs and PCs

Web designer since 1998, content management, ecommerce, social media, and search engine optimization Salesmanship – The ability to close deals and gain support for corporate initiatives References:

David Copeland – Director of Ethics and Compliance, Gulf States Toyota, 713-***-**** Brooks O’Hara – Vice President of Human Resources, Group 1 Automotive, 713-***-**** Tracey Shappro – President and Executive Producer, Vision Production Group, 713-***-****