Customer Service Representative
Resume:
[QUAN JONES]
[*************@*****.***]
[**** George Busbee Pkwy Kennesaw Ga 30144]
OBJECTIVES
To obtain and secure a position that will enable me to use my organization skills, my ability to work well with people, quick learning skills, and have the opportunity to learn and improve my skills for the better.
EDUCATION
[North Cobb High]
[Graduated 2009] [Diploma Received]
EXPERIENCE
[Wingate By Wyndham] [Atlanta, Ga]
[Front Desk Agent] [March 2014] – [Present]
Demonstrated ability to answer all phone calls about hotel services
Welcome and register guests and offer them services and room rates
Handle guest check in and checkouts professionally and in a specialized manner
Issue room key and forward instructions
Ensured the desk was always attended through entire shift
Keep records of room availability and guests accounts
Post charges of food, room, liquor and telephone to system and manual ledger
Maintain the hotel’s high standard of service and hospitality
Ensured that all wake up calls were handled on time and appropriately
[Benevis] [Dublin, Ga]
[Registration] [December 2012] – [January 2014]
Call potential customers by following calling list provided by supervisors
Greet customers and they pick up the phone and introduce myself and the company
Provide information regarding the service or product in question
Answer any questions that the potential customer ask to the best of my ability
Dealt with any collections
Human Resources (sent out emails and outbound calls for an invitation to an interview)
Jot down all information on a piece of paper or directly on the company database
Set appointments with potential customer at their convenience
Copy, hand out and file paper work
Handle customer inquiries, complaints, billing questions and service request
[DirecTv] [Alpharetta, Ga]
[Customer Service/Human Resources] [November 2011] – [November 2012]
Handle customer inquiries, complaints, billing questions and service request
Locate resources for problem resolution and locate the best option for that solution
Collections
HR: Administration
HR: Organizes, files and maintains all department and related files and records
HR: Schedule meetings, interviews, and orientations as needed
HR: Manage new employee process by working with managers and confirmation for required background checks
HR: Ensured that all documents were signed correctly
HR: Sent out emails and phone calls for the invitations for interviews and set appointments for them
[Ryla Teleservices] [Kennesaw, Ga]
[Customer Service Representative] [September 2009] – [September 2011]
Respond to telephone inquiries, providing quality service to customers and associated inquiring about the availability or products
Listen attentively to callers need to ensure a positive customer experience
Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues
Inbound and Outbound multi line phones
REFERENCES
References are available upon request
Contact this candidate