Administrative Assistant Customer Service

Oxana Bondareva

** *** **. ******: 416-***-****

Toronto, ON M9C 2A7 Email: *******@*****.***

ADMINISTRATIVE ASSISTANT

Over 5 years of Administrative / Executive Assistant experience in media, retail and engineering industry

Experience in performing general office duties and procedures

Thorough understanding of the necessary principles of record keeping, copying, faxing, mailing and filing

Ability to write business letters in a clear and concise way

Work independently, as well as in a team under minimal supervision to achieve established objectives, work effectively with management, customers and co-workers

Enthusiastic, ability to take initiatives with excellent telephone etiquette

Extensive knowledge of customer service and human relations

Possess excellent organizational and multi-tasking skills

Excellent time management skills and problem solving

Ability to communicate professionally and effectively

Possess extensive working knowledge of MAC,Windows XP/2003,7, MS Office/ Word, Excel, Outlook Express, PowerPoint Presentation, Constant Contacts, Drop Box

PROFESSIONAL EXPERIENCE

Administrative Assistant 04/2015-07/2015

Evolution Public Relations INC.

Managed media coverage lists for clients.

Maintained running lists of all RSVPs for events; updated them as needed for cancellations, etc.

Scheduled and coordinated all meetings and calendars, including travel time.

Managed all of supplies and online memberships for office software.

E-mailed and called follow-up with clients on past-due invoices, organized cheque pick-ups.

Assisted in Project Coordination: set deadlines in the project management system.

Delivered occasional media kits for the company and third parties.

Run personal errands as required.

Administrative Assistant 02/2012-11/2014 Greta Energy Inc., Toronto

Administered all aspects of general office coordination.

Maintained and arranged reports from manual or electronic files, inventories, mailing lists and databases.

Coordinated travel, personal and business arrangements.

Contacted with clients and court systems, extensive telephone calls and face-to-face clients’ connections.

Composed, proofread and finalized letters, reports, statements, invoices, forms, presentations and further documents.

Performed market research utilizing internet, newspapers, and various other sources.

Photocopied and gathered documents for allocation, mailing and filing.

Ordered supplies after researching the most economical vendors.

Sorted, processed and authenticated applications, receipts, expenditures, forms and extra documents.

Performed accounting tasks for instance preparing invoices and bank deposits.

Tracked shipments including material and supplies.

Executive Assistant / Coordinator 2008 - 2012

Wenyk Company Ltd., Toronto

Developed and tracked construction project documents.

Responded to clients’ questions and requests.

Coordinated travel arrangements, personal and business.

Drafted and proofread e-mails and general correspondence.

Located and organized documents for scanning and input into databases.

Performed general office duties: ordered supplies, assembled document booklets, scanned, copied and filed documents.

Scheduled client appointments and maintained confidential client files.

Assisted in monthly reconciliation of credit card statements and submission of expense reports.

Sales Associate in Designer Women’s Wear 2004 - 2006

Hudson’s Bay Company, Toronto

Opened-closed cash registers, performed responsibilities like money counting, vouchers & coupons, balancing cash drawer, and made deposits. Maintained the knowledge of existing sales, promotions, policies concerning payments and trades, and the security practices. Calculated sales costs, total buys and received and processed cash payments and credit payments. Maintained details related to each sale. Supported lost prevention department, observed and recognized security threats and thefts, and identified how to stop or manage such situations

Canadian School of Holistic Studies Ltd., Toronto 2002 - 2004

Receptionist

Performed tasks of screening telephone calls, requests and enquiries. Provided graphics support (flow charts, procedures, posters and newsletters). Composed emails, reports and invoices. Booked and prepared meeting rooms set up and run computer equipment. Maintained office supplies. Handled the tasks of booking tickets for the manager and other stuff.

EDUCATION, TRAINING AND LICENSING

Administrative Assistant Courses, Toronto, ON (2013- 2014)

Canadian Information Technology College, Toronto, ON (2001- 2002) Diploma in Information Technology Management

Linguistic University, Kursk, Russia. Diploma, Teacher of Foreign Languages (English and German)

License: G-Full Class License,Toronto ON

Driving Course: Karat Driving School, Toronto, ON

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