Christina Clayton

Islip, NY ***** • Mobile: 631-***-**** • acsazw@r.postjobfree.com

Certified Epic Analyst/ID

Works on all phases of clinical applications systems implementations, including in-depth analyses of workflows, data collection, report details, and other technical tasks associated with the deployment of vendor developed software. Implemented more than 50 practices and 8 hospitals (Community Connect-Affiliate, Owned). Extensive knowledge of Enterprise Scheduling Module with regards to Centralized Scheduling and Direct Scheduling, Referrals, Transcribing Orders, MSPQ, Reporting Workbench reports, Templates, Dashboards, Rules, Confirmation records, and Questionnaires. Highly effective in building rapport and managing relationships across all levels, skills needed to empower the workforce to work effectively and efficiently. Experienced, comfortable, and competent in building and working in all Epic environments including Text and Hyperspace (POC, TST, PROD, SUP, MST)

Computer Proficiency

Epic Applications FileZilla WebEx Join Me

MS Office Applications SnagIt SharePoint Snipping Tool

LANDesk GoToMeeting HEAT service & support Paint.NET

Dameware CitrixDirector XRM ticketing system

Educational Qualification

Bachelor of Arts in Instructional Design, Ashford University, Clinton, IA (April 2013)

Deans List, Graduated with Honors

Certifications

EPIC – EpiCare Ambulatory/Cadence/Prelude Applications, NVT 2015, Madison, WI

HIT Professional -Trainer – Suffolk County Community College, Brentwood, NY

Project Management Fundamentals – International Institute for Learning, Melville, NY

Professional Accomplishments and Experience

LEHIGH VALLEY HEALTH NETWORK – Allentown, PA April 2015 – Present

Sr. Instructional Designer/Analyst – Cadence/Prelude - LVHN Training Department

Analyst Activities

Participated in Go- Live activities including ticket resolution, at-the-elbow, and remote access support

Performed JXPORTS, imports, and utilized macros to create and manipulate SER, EPT, EMP, PRC, ECL, CER, master files.

Manipulated master files to correct build issues pertaining to SER, EMP, Item profiles, PRC, Questionnaire Rules(LQL, LQF)

Utilized other maintenance tools such as Category lists, record viewer, compare records to assist with build items and research information.

Made recommendations on workflows as it relates to best practices

Modified user roles – menus and toolbars to meet client needs.

Worked with panels, pools, and EAPs specific to the Radiology application

Utilized build document to track build activities and progress

Capitalized on my analyst build knowledge to assist and make recommended solutions/corrections to application teams regarding build and workflow issues in POC and TST environments

Perform build corrections for issue resolution in POC; modified visit types(modifiers, rule restrictions, pools and blocks), visit type questionnaires, workqueues/ rules, confirmation records/ workflows, EMP records, provider templates, created SER records, dashboards and components, item profiles, category lists, et al.

Participated in command center go-live activities; utilizing Dameware to ‘remote’ in to end user desktops as well as Citrix Director to shadow and troubleshoot issues; work trouble tickets

Utilized POC, PROD, and SUP to build, research, test, and correct during Go-live.

Facilitated testing activities to correct build issues for Radiant; specific to orders and workflow (MRI, Vascular, IR, Echo et al…)

Corrected build issues regarding Workqueues by correcting and building rules (CER), new WQs (parent and child), serving as a strong resource for SMEs and staff on how to utilize the WQs efficiently/effectively.

Did reconnaissance of practices with high level distress with a goal of damage control; performed recovery efforts by managing and directing support teams (comprised of 20 individuals) to bring those practices to satisfactory performance levels by correcting build, providing them with at-the-elbow support, resolving workflow issues, serving as liaison between application teams. As a result, achieved client satisfaction with PMO, CIO, Directors, Managers as well as staff.

Gained and utilize knowledge of Radiant to troubleshoot and resolve extensive build inconsistencies, broken workflows, and training deficiencies for Radiology departments and ancillaries across the network.

Instructional Design Activities

Developed and revised relevant curriculum to match training needs of clients

Built workqueues and rules to capture missing reg items, orders, referrals.

Built one-clicks, blocks, adjusted visit types (modifiers, Restrictions, rules), Pools.

Worked extensively with Referral Module to create referrals, modify item profiles, worked with Service level Authorizations.

Created an unprecedented integrated training track for internal and external users; utilizing my knowledge of Ambulatory, Optime, Orders, and Cadence applications to train Surgical Specialty Departments.

Supported other training areas (Department of Education) responsible for new hires, correcting build issues in MST environment on their behalf.

Developed curriculum and built training environment to client’s specifications.

Utilized LMS to track learner achievements and house assessments as well as evaluations.

Restructured and recovered MST environment that was built incorrectly, removing gaps and inconsistencies as well as irrelevant data to facilitate a solid build.

Served as a mentor and coach to less experienced or knowledgeable Instructional Designers and Trainers.

Played a pivotal role as strong resource for other Instructional Designers to facilitate various build requests, using my production build application knowledge to carry out those tasks.

Managed 1 lead trainer and 10 credentialed trainers; received high participant satisfaction ratings of 98%.

Performed train-the-trainer sessions and Just-in-Time training.

CLEVELAND CLINIC ABU DHABI – Abu Dhabi, United Arab Emirates December 2014– April 2015

Sr. Instructional Designer – Cadence/Prelude - IBM Training Activation

Developed needs assessment to serve as a base to restructure and improve training

Restructured and recovered MST environment that was built incorrectly, removing gaps and inconsistencies as well as irrelevant data to facilitate a solid build

Performed JXPORTS, imports, and utilized macros to create and manipulate SER, EPT, EMP, PRC, ECL, CER, master files.

Worked and manipulated various masterfiles (PRC, EMP, DEP, SER, WQF, CER, SDF, et al)

Utilized creative and conceptual thinking abilities to improve training build, modernizing processes.

Analyzed training to evaluate where improvements would be optimal

Streamlined training program for efficiency purposes and to increase effectiveness

Trained and mentored a diverse, multicultural, multi-lingual audience with huge success of knowledge transfer evidenced by high assessment scoring as well as high student satisfaction ratings

Developed and revised relevant curriculum to match training needs of clients

Applied instructional design principles and strategies to increase student adoption and retention

Increased student assessment scores through solid knowledge transfer and revived training program to create client satisfaction

Rebuilt and customized MST training environment to Operation’s specifications to simulate live environment

Utilized knowledge of security and production build experience to create user profiles

Served as liaison between teams to identify and resolve customer and build issues, using my cross certifications as an advantage.

Identified, resolved, and recommended needed changes for problematic confirmation records, item profiles, category listings, security classes and user roles.

Built out user templates to suit the needs of clients.

Trained Triage nurses and ancillary staff on Cadence, Prelude, and limited Ambulatory application functionality

JOHNS HOPKINS UNIV. OF MEDICINE, COMMUNITY OF PHYSICIANS April – July 2014

Baltimore, MD

Sr. Instructional Designer – Cadence/Prelude - Operations Training and Development

Developed needs assessment to serve as a base to restructure and improve training

Utilized creative and conceptual thinking abilities to improve training build and modernize processes.

Analyzed training to evaluate where improvements would be optimal

Streamlined training program for efficiency purposes and to increase effectiveness

Developed and revised relevant curriculum to match training needs of clients

Applied instructional design principles and strategies to increase student adoption and retention

Rebuilt and customized MST training environment to Operation’s specifications to simulate live environment

Exercised build knowledge and experience to troubleshoot advanced level issues that occur during build.

Triaged environment issues to appropriate members of project team for resolution

Conduct end of day status check-ins with team members regarding areas of follow up issues, percentage of work complete, and to identify areas that need added support and escalation

Performed JXPORTS, imports, and macros to create and manipulate SER, EPT, EMP, PRC, ECL, CER, master files.

Utilized knowledge of security and production build experience to serve as liaison and communicate effectively between training team and project team

Served as a guide to direct and collaborate with staff to work through phases of the project

Developed project timeline to manage tasks and keep deliverables on track

Evaluated curricula workflow and instructor presentation skillsets; provided feedback to improve delivery of training material with goals to increase student satisfaction

Advised client on best practices and delivery models to keep training on par with industry standards

Mentored and coached staff on MST build, provided support during training sessions

Performed SWOT analysis to keep SMEs abreast of project progression and potential risks.

Applied TED training, utilized cookbook and UserWeb to serve as resource tools for build.

CATHOLIC HEALTH SERVICES OF LONG ISLAND – Melville, NY April 2011 – April 2014

Physician Practice Analyst- Epicare Ambulatory (2013-2014)

Handled various aspects of Ambulatory build with regards to SmartTools, Smartsets, Doc Flowsheets, Navigators, Procedures, Profiles, Preference Lists, Inbaskets, etc

Conducted needs analysis of physicians, nurses and ancillary staff for department in preparation for Epicare implementation

Developed Workflows to incorporate use of Epic for both scheduling and ambulatory functionality

Experienced with a variety of specialty HODs’

Provided 2nd level support for Ambulatory applications

Utilized Sherlock to document and resolve issues in Epic environement

Worked in HEAT to house and log trouble tickets

Worked with various masterfiles (LQH, EAP, LPR, LPF, LVN, ELT, ETX, FLO, et al…)

Works to identify, document and mitigate risks regarding, system design involving workflows, functionality issues, confirmation records and security. Resolved conflicts and other issues that may impact deadlines. Managed activities in all phases of project plan.

Worked Nova Notes to prepare for optimization and upgrade

Served as liaison between teams to identify and resolve customer and build issues, using my cross certifications as an advantage.

Served on Security committee; knowledgeable of Epic security with regards to building end user records, templates, subtemplates, user roles, Cadence/EpicCare security and, shared security to facilitate access requests

Managed change controls for respective applications/teams and utilized data courier to transfer master file records/category items between environments; tracked changes using the build tracker and doc sheets.

Analyst/Instructional Designer- Cadence/Prelude (2011-2013)

Attended Epic TED classes and proficient with MST build

Identified current workflows and cross analysis regarding the change of workflow with use of new Cadence/Prelude scheduling system

Built, maintained, and updated training environment to keep learning material relevant and pertinent for real world application from inception and frequently thereafter, using cookbook as a guide

Worked with various masterfiles (PRC, EMP, DEP, SER, WQF, CER, SDF, et al)

Build provider templates, pools, visit types, modifiers, Questionnaires, workqueues, developed referral module and setup recalls

Built and manipulated data in all Epic environments including MST, REF, ACE, POC, TST, PROD, TEXT

Utilized import/export spreadsheets to manipulate training data in the system efficiently and effectively(automate appointments, provider schedules, create users, providers and patients)

Using Catalyst and shadowing documents, customized training environment to meet the specific needs of the hospitals and clinics

Utilized Data Courier on a frequent basis to transition data between environments to keep training environment stable and relevant; also used build tracker to track changes

Utilized Sherlock to document and resolve issues in Epic environement

Worked in HEAT to house and log trouble tickets

Worked Nova Notes to prepare for optimization and upgrade

Conducted engaging virtual/instructor-led training sessions, elbow to elbow training, train the trainer –utilizing adult learning principles and training methodology to aid in effective knowledge transfer

Curriculum Development-entailed customized manuals/lesson plans, job aides, user guides, bulletins and tent cards to serve as resources for trainees and credentialed trainers

Developed performance based evaluations to assess student knowledge transfer

Responsible for managing, developing, and mentoring credential trainers

Mentored and coached clients using positive reinforcement techniques and adult learning theory, which increased user assimilation, satisfaction and acceptance while adhering to best practices

Participated in user acceptance, integrated, application testing

Provided Go-live support as well as provided 1nd and 2nd level support during post implementation

Demonstrated self-direction and manage multiple complex projects from inception through completion

EMPIRE SAFETY COUNCIL – Smithtown, NY 2004 – Present

Certified PIRP Chief Education Instructor – New York State DMV PIRP (per Diem)

Prepare written/oral presentations, proposals and price quotations.

Deliver New York State approved curriculum

Ability to teach in a variety of settings and to diverse groups using adult learning theory.

Foster and maintain collaborative relationships with business partners to ensure customer satisfaction.

ADECCO CORPORATE – Melville, NY 2007 – 2008

Contract Systems Administrator- Client Services

Designed, implemented and activated compliant system setup data for custom Adecco applications. Ensured system setups were synchronized between platforms to meet data integrity requirements.

Facilitated and managed ongoing maintenance and dismantling of contract customers based on changes in contract and business requirements. This included clean-up and/or transition programs needed to bring current customer data collecting mechanisms up to contract standards.

Subject matter expert role on technical and contract issues to National Account Sales, National Account Implementation, National Account Management, Legal, Operations, eSolutions, Billing, Compliance, customer and the field customer owners regarding system capabilities and compliance issues.

Actively participated as functional business tester for new field system applications and enhancements for the IS Department. Includes debugging, user acceptance testing and enhancement recommendations for the front office system and supporting applications that were used by the Client Services team.

Analyzed large data files utilizing Excel’s functions (Pivot Tables, V-lookups, Macros et al…)

AJILON PROFESSIONAL STAFFING (ADECCO) – Hauppauge, NY 2007

AMERICAN HOME MORTGAGE – Melville, NY

National Operations Training Specialist – Training Performance Improvement Dept (contract)

Trained new and existing employees on Customer Relations.

Conducted needs assessments to determine training and/or performance solutions. Made training and/or performance improvement recommendations based on observations & information received.

Established evaluation tools to conduct post-workshop analysis to determine effectiveness. Utilize PowerPoint and Excel functions for reporting to Sr. Management using Pivot Tables; IF-statements; V-lookups et al...

Illustrated creative problem solving skills through documentation of process improvement reporting and/or internal reporting mechanisms.

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