Customer Service Human Resources

MIKE HOWARD, MBA, SPHR

***** ******** ****** ** ******, WA 98272

360-***-**** (Home) 425-***-**** (Cell) ***********@*******.***

www.linkedin.com/in/mikehowardsphr

A Human Resources professional with extensive experience and certified as a Senior Professional in Human Resources. Proven abilities in devising and implementing programs and processes to better serve employees and encourage continuous professional development. Able to tailor programs to organizational specifications in order to optimize performance and maximize resources. Possessing excellent leadership and communication skills to effectively engage with internal departments and establish continuity and alignment with objectives.

Management Coaching

Change Management

Strategic Planning

Recruiting & Selection

New Employee Orientation

Reward & Recognition

Employee Relations

Employee Law

Training & Development

Wages & Benefits

Workforce Planning

Talent Management

Professional Experience

COVENANT SHORES RETIREMENT COMMUNITY, Mercer Island, WA

Human Resources Director (2000 - 2015)

Managed all aspects of human resources including but not limited to employment law, payroll, benefits, training and development, evaluation, and recognition.

Served as a local campus facilitator and coordinated change management at corporate level.

Designed and implemented a modified duties program, which resulted in a significant reduction in workers compensation and premium costs.

Developed and executed new procedures for candidate screening and selection allowing for greater employee retention and significantly reduced turnover

Redesigned an annual employee evaluation system resulting in greater efficiency of budgeting and forecasting as well as issuing recognition awards to encourage ongoing professional development.

Established and coordinated multiple training and in-service programs, encompassing discrimination and harassment, safety, corporate compliance, workplace violence and customer service for all staff.

Spearheaded the introduction of the transit program allowing staff to commute by public transit at a substantially reduced rate. The program remained one of the most popular employee benefits.

Created a supervisor manual and orientation program to assist development of newly hired and promoted supervisor.

DEPENDABLE BUILDING MAINTENANCE, Seattle, WA

Personnel Coordinator & Building Foreman (1994 - 2000)

Managed a six-member team and oversaw all aspects of recruitment and interviewing.

Administered training to managers and supervisors in compliance with collective bargaining agreement pertaining to employee discipline, policies, and procedures.

Worked with the INS to help a pilot program to verify employment eligibility of all new employees, a forerunner to the E-Verify system used by many employers today.

Facilitated a reduction in organizational unemployment insurance premiums through successful representation during unemployment hearings, both in-person and on the telephone.

Fostered productive relationships with local non-profit placement organizations to assist in identifying job placements for displaced and refugee clients.

Education & Certification

Masters of Business Administration – City University of Seattle, Bellevue, WA (2011)

Masters of Arts: Human Resource Management – City University of Seattle, Bellevue, WA (2006)

Bachelor of Arts: History – University of Washington, Seattle, WA (1993)

Certification: Senior Professional in Human Resources (2005 – 2017)

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