Customer Service, Office Administration
Resume:
Chad Anthony Noble
Potosi, MO ****4
*************@*******.***
Cell: 573-***-****
Objective:
To provide excellent customer service and or manage the office as an administrative support in all facets.
Education:
Potosi High School 1999-2003. Diploma
Union University, Mineral Area College, and
Missouri Baptist University 2003-2008
Courses in Music/Music Education emphasis on piano/voice. Courses in Business and General Studies.
Skills:
Office- computer, multi-tasking, management
Communication, Personnel Relations,
Money operations, Phone switchboard, Reservations, Guest Services, Business Management-Payroll, Billing, Schedules/Ratio Management Private Piano/Voice Instructor
Work Experience:
American Queen Crew Purser: February 2015- October 2015 American Queen Steamboat Company
One Commerce Square, 40 S Main Street,
Memphis, TN 38103
Handle all administrative functions onboard for crew, as well as serving as liaison to the HR department on all related matters
Interacts with all employees and guests in a professional and friendly manner; maintain regular “office hours” for employee needs
Liaise with both Division HR Manager and Corporate HR team on any and all HR needs or assistance required onboard including assistance with onboard training.
Work with Microsoft Office, MXP and POS and PMS systems as needed. MXP: enter new hires into MXP and maintain turnover reports and responsibilities; enter onboard training information; enter disciplinary actions and other notes as necessary; update TWIC information; enter/edit rotations; run reports as necessary.
Manage turnover day for crew including confirming crew travel schedules; create turnover report; assign safety stations; manage berthing/cabin changes; cabin inspection notifications; crew ID cards; crew cabin keys
Assist employees with registration in Paycor to view paycheck statements, benefits enrollment, address changes, etc.
Maintain positive communications with crew including maintenance of employee bulletin boards; work in conjunction with Human Resources Manager and/or Corporate HR regarding required legal postings and benefits postings.
Coordinate crew events (birthday, holiday, special events) in conjunction with the Captain and Hotel Manager, as approved and as applicable.
Order/requisition supplies per policy.
Other duties as assigned.
American Queen Purser: April 2014-Jan 2015
American Queen Steamboat Company
One Commerce Square, 40 S Main Street,
Memphis, TN 38103
Perform guest/crew requests as needed onboard vessel
Work with Microsoft Office, Excel, Word, POS and PMS Systems
Process guest and crew embarkation and debarkation
Process guest and crew accounts each cruise
Manage crew berthing and turnover
Work with Head of Departments
Perform weekly duties, inventory, office supplies.
Work with Captain for crew relations as key leader for Crew Committee.
Develop stronger processes for onboard/shore communications.
Other duties as assigned.
Fox ECC Administrative Assistant: 2012-April 2014
Jewish Community Center
16801 Baxter Rd, Chesterfield MO 63005
Customer service at all times to parents, potential customers and staff, prospective parents tours and information
Answered telephones, emails, provided information about ECE programs and messages for staff
Used computer programs (Microsoft Word, Access, Excel, PowerPoint, CSI, etc.) to complete assignments
Maintained and improved Unit Report, Billing, and Schedules.
Maintained USDA reports, Buzz Books, grants, payroll; prepared information packets, handouts, and other reports as required
Managed the billing process to include set up of the fee agreement and payment method, review and follow up on credit card and auto draft reversals (returned checks), monitoring and collection of past due balances, and coordinate with Accounting regarding special payment plans. Review accounts regularly with the Site Director to identify those accounts at risk for discontinuation of service. Follow all collection procedures of the JCC.
Kept accurate records and statistics, data entry, filing, bookkeeping, mailings and reports according to License and Accreditation.
Worked with auxiliary staff such as JFCS, Healthy Foundations, Federation, etc.
Worked in classrooms as necessary to meet staff ratios.
Flexibility to schedule to meet the needs of the center and when projects were due.
Attended all departmental meetings as required; keep minutes as necessary
Provided administrative support to additional JCC departments as necessary
Additional duties as assigned by supervisor
Gordmans Sales Associate Sept 2013-March 2014, (Fall 2009) Chesterfield, MO Location (Springfield, MO Location)
Softline’s Floor Associate
Cashier
Fitting Room Attendant Fill-in
Interim Music Associate/Praise Band Accompanist:
Sept 2013-March 2014
Manchester United Methodist Church
129 Woods Mill Rd, Manchester MO 63011
Lead Praise Band for rehearsal/services
Pianist for One Voice Praise Team for contemporary services JCC Program Registrar: 2010-2012
Jewish Community Center
2 Millstone Campus Drive, St. Louis MO 63146
Managed Administrative desk entrance; First contact upon entrance to CEO, COO
JCC switch board and phones; First contact upon calling/email
Developed, oversaw, the registration process for departments including SRA and Jewish Life.
Worked with IT in computer programs/setups/managing.
Various duties for Jewish Life, SRA and Membership departments outside of primary program registration processes.
Membership; managing accounts, scheduler, payments, member services, reports, and duties assigned by supervisor
YMCA of the Ozarks Trout Lodge and Camp Lakewood; 200*-****-***** State Highway AA, Potosi, MO 63664
Country store gift shop
Guest Services, Front Desk, Reservations.
Maintained switchboard, scheduler, money drawers, schedules Arcadia Valley School; 2008-2009
520 Park Drive, Ironton, MO 63650
Taught music classes as temporary choir director for grades 6-12 St. Louis Jewish Community Centers: 2005-2008
2 Millstone Campus Drive, St. Louis, MO 63146
Summer counselor for Inclusion program
Front desk, membership, phones, guest services, tours, cash drawers Various locations: on going
Music-Accompanied for choirs within organizations, churches, and schools
Private lessons
References:
Christina Price
Human Resource Director
HMS Global Maritime
115 E. Market Street,
New Albany, IN 47150
Sally Lang
Human Resource Coordinator
Jewish Community Center
2 Millstone Campus Drive
St. Louis, MO 63141
Fanchon Auman
Sports Recreation & Aquatics Director
Jewish Community Center-Fox and SFC buildings
16801 Baxter Rd, Chesterfield, MO 63005
Nicolle Wright
YMCA of the Ozarks
Front Desk Manager
13528 State Highway AA Potosi, MO 63664
Mr. Kevin McBeth
Saint Louis Symphony
Choral Conductor
Manchester United Methodist Church
Director of Music
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